IT Support Officer

About the business

Sharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. Through our "SINCERITY and CREATIVITY" business creed, today, Sharp products are sold in 140 countries. There are 27 manufacturing operations, 29 sales companies and 2 representative offices in 26 countries.

At Sharp Australia, we foster a culture of 3C (Challenge, Commitment and Collaboration) among our members. We focus on solving the problem not whose problem it is, and encourage our members to share their ideas openly to achieve the company's goals. In return, we provide an environment for our members to show their true potential.

About the role

Sharp Corporation of Australia is seeking a motivated IT Support Officer to join our dynamic team. As an integral part of our IT department, you will provide first-contact technical assistance to staff, ensuring that corporate workstations, applications, and user accounts remain secure, up-to-date, and fully operational. This role offers a great opportunity to develop your IT support skills with a clear pathway to further technical responsibilities.

Key Responsibilities:

· Service Desk Support: Provide Level 1 & 2 triage, diagnosis, and resolution for hardware, software, and basic network issues across corporate workstations. Escalate complex issues when necessary.

· Workstation Deployment & Maintenance: Set up, configure, and deploy Windows laptops, docking stations, and peripherals. Perform routine maintenance, health checks, and vendor coordination for repairs.

· Account & Access Administration: Handle user onboarding and offboarding, manage accounts in Active Directory/Entra ID, Microsoft 365, Salesforce, and other internal systems.

· Documentation & Reporting: Create clear knowledge base articles, user guides, and support documentation. Generate reports for senior leadership.

· Continuous Improvement & Compliance: Contribute to enhancing the Standard Operating Environment (SOE), identify recurring issues, and ensure all work meets security standards.

· Application Systems Support: Provide functional expertise to support end users in utilising application systems effectively.

Essential Knowledge/Experience:

· 3 + years of experience in an IT support or service desk role.

· Hands-on support of Windows 10/11, mobile devices, and peripherals.

· Experience with Microsoft 365, Entra ID/Active Directory, and basic Intune Device Management.

· Familiarity with ITIL-aligned ticketing systems and service processes.

Desirable Experience:

· Exposure to endpoint security platforms (e.g., CrowdStrike, Microsoft Defender, FortiClient).

· Experience with networking gear (Cisco/Meraki) and wireless troubleshooting.

· User administration in Salesforce or other SaaS applications.

Qualifications:

· Certificate IV, Diploma, or Bachelor's degree in IT, Computer Science, or a similar field (or equivalent industry experience).

· Desirable Certifications: Microsoft Certified (e.g., AZ-900, MD-100/MD-101), ITIL 4 Foundation, CompTIA A+.

Skills and Attributes:

· Excellent customer service skills (in person, via phone, email, and chat).

· Strong analytical troubleshooting and root-cause analysis.

· Ability to organize, prioritize, and meet service-level targets.

· Attention to detail in maintaining asset, license, and configuration records.

· Collaborative and proactive learner with a genuine "can-do" attitude.

· Interest in IT trends such as cloud, cybersecurity, AI, and hardware.

Apply now to become our next IT Support Officer