Control Room Operator

Company description:

ABOUT US

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in complex security operations across major retail precincts, we work closely with Scentre Group (Westfield) at key locations including Westfield Tea Tree Plaza, Westfield West Lakes, and Westfield Marion to ensure the protection of people, assets, and infrastructure.

Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected, and empowered.

Job description:

POSITION PURPOSE

Join Certis Australia as a Control Room Operator (CRO) at Scentre Group (Westfield, SA). Reporting to the Site Security Supervisor, the CRO is responsible for overseeing live monitoring, coordinating incident responses, and supporting on-ground security operations through advanced surveillance systems.

This role plays a pivotal part in ensuring site safety, maintaining system integrity, and delivering exceptional service to our client. Certis also proudly supports operations at key locations including Westfield Tea Tree Plaza, Westfield West Lakes, and Westfield Marion, where we continue to drive high standards of safety and service across all sites.

KEY RESPONSIBILITIES

• Monitor CCTV, alarms, and access control systems in real-time to identify and respond to incidents promptly.
• Liaise with on-ground security personnel to coordinate responses and ensure the safety of customers, staff, and assets.
• Log and report all incidents, system faults, and operational activities accurately and in a timely manner.
• Perform routine system checks to ensure functionality and address minor troubleshooting tasks.
• Support the execution of emergency protocols including evacuation coordination and escalation procedures.
• Maintain a high standard of professionalism, integrity, and discretion in all communications and operations.

QUALIFICATIONS

Mandatory:

• SA Security Licence with Control Room (CRO) endorsement
• Valid First Aid Certificate
• Full working rights in Australia

Desirable:

• Certificate II or III in Security Operations
• Experience working in a control room or fast-paced monitoring environment

ESSENTIAL REQUIREMENTS

• Strong communication and coordination skills (both verbal and written)
• Ability to work under pressure and manage multiple tasks simultaneously
• Confidence using security software, surveillance systems, and radio communications
• Availability to work rotating shifts, including weekends, nights, and public holidays
• High attention to detail and ability to follow protocols precisely

BENEFITS & CULTURE

What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values

We are committed to:

• Safety & Well-being - Prioritizing a strong safety culture for employees and clients
• Excellence & Innovation - Utilizing advanced security technology and best practices
• Integrity & Professionalism - Operating with trust, accountability, and ethical standards
• Inclusivity & Growth - Fostering a diverse and supportive work environment

DIVERSITY STATEMENT

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL

• VIC Z S

• VIC Z S

• NT 1093

• TAS

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