Business Systems and Improvement Lead

Sydney

CLEANSING & WASTE SERV/City Cleansing & Resource Recovery/City Services

Full Time/Permanent

$149,833 - $167,903 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They're motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You'll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

The City is seeking a Business Systems and Improvement Lead, delivering process improvement and transformation initiatives to enhance efficiency and effectiveness across the City Cleansing and Resource Recovery Unit. This role focuses on optimising services, systems, and data to drive operational performance in a constantly evolving compliance and digital landscape. The role is responsible for overseeing systems administration and training.

Key Responsibilities:

• managing a small team, lead and implement business improvement initiatives to enhance service delivery
• develop and optimise processes, systems, and training improved efficiency
• drive continuous improvement, collaborating with managers and teams to identify and implement innovative solutions
• lead projects focused on service transformation, digital capability, and systems literacy.

We're looking for someone with:

• degree in Business Management or extensive experience in systems administration and change management
• proven success in delivering strategic programs, business transformation, and continuous improvement
• demonstrated experience in IT system implementation, budget management, and performance optimisation
• strong leadership skills with the ability to drive cultural and operational change in a complex environment.

If you're passionate about business transformation and service optimisation, apply today

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration form.

Applications must be submitted online by 11:59pm, Tuesday 7th October.

For more information, contact Andrew O' Neill - Manager Performance & Compliance on

What we can offer you

You'll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We're passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We're a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at or

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