Reservations Agent

Join Our Team at Lady Elliot Island Eco Resort & Seair Pacific

Position: Reservations Agent – Full-Time & Casual

Location: Gold Coast Airport (General Aviation Area) – Both roles are office based.

Are you ready to be part of something extraordinary?

Seair Pacific is Queensland's leading charter air service and the exclusive flight provider to the stunning Lady Elliot Island Eco Resort – one of Australia's most iconic eco-tourism destinations. We're growing and looking for two enthusiastic and customer-focused Reservations Agents to join our team at the Gold Coast Airport

Two Amazing Opportunities:

• Full-Time Reservations Agent – Sunday to Thursday (with some flexibility due to business requirements from time to time)
• Casual Reservations Agent – 2–3 shifts per week, with potential to cover leave/sick days, and the option to grow into a full-time role in future if suitable to your needs

Whether you're looking to dive into a full-time career or take on a flexible casual role, we want to hear from you

Your Day-to-Day:

As a Reservations Agent, you'll be the friendly voice (and email) behind unforgettable island experiences. From the first call to final confirmation, you'll help guests plan their perfect escape to Lady Elliot Island.

Responsibilities:

• Managing reservations and guest enquiries by phone and email
• Using our booking system (Newbook – experience a big plus)
• Delivering top-tier customer service that leaves guests excited for their trip
• Coordinating changes, cancellations and last-minute updates with ease
• Supporting the day-to-day admin flow in a busy, vibrant office

Who You Are:

• A superstar communicator with a friendly, professional attitude
• Experienced in reservations, tourism or travel (minimum 12 months preferred)
• Familiar with Newbook or ability to learn quickly
• A multitasker with serious attention to detail
• Confident using Microsoft Office and digital systems
• Adaptable, proactive, and ready to thrive in a fast-paced environment
• Based on the Gold Coast and available to work onsite during rostered hours

Position Details:

Full-Time Role:

• Permanent Full-Time hours
• Work Sunday to Thursday, shifts are between the hours of 7:00am–5:30pm (these hours and days can change with business needs)

Casual Role:

• 2–3 shifts per week, with potential to pick up extra shifts
• Includes weekends/public holidays as part of a 7-day rotating roster
• Casual, but may lead to full-time opportunities if that suits you

Why You'll Love It Here:

• Work with a supportive, fun, and professional team
• Be part of a business that connects people with world-class eco-adventures
• Opportunities to learn, grow, and cross-train in other departments
• Fast-paced environment
• Exclusive discounts on family stays at Lady Elliot Island after 6 months

Apply Now

If you're passionate about travel, eco-tourism, and creating memorable guest experiences, we'd love to have you on board -especially if you are already trained in Newbook

Send your resume and a short cover letter and let us know if you're applying for the full-time role, the casual role, or both

We're hiring now – applications will be reviewed as they come in, so don't wait