Deskside Technician II

17 hours ago

Hawthorn VI Australia Stefanini Group Full time $60,000 - $90,000 per year

 
Job Description

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
  What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
  Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma

 

Full-time onsite coverage.

Flexibility to support occasional after-hours or urgent escalations.

Ability to operate independently as the sole onsite support technician.

Experience working within a managed services environment.

Experience supporting users working remotely (work-from-home, interstate, etc.).

Familiarity with procurement processes for IT accessories and peripherals.

Understanding of escalation procedures and working with remote support teams.

Reliable onsite presence with consistent attendance.

Strong communication skills and professional customer-facing demeanor.

Self-starter mindset, with ability to manage priorities independently while maintaining alignment with remote team members.


#LI-LG1 #LI-ONSITE

  • Dispensary Technician and Pharmacy Student

    6 days ago

    Mount Hawthorn, Western Australia Pharmacy 777 Services Full time $45,000 - $60,000 per year

    Pharmacy 777 is a leader in our dedication to the provision of health services and pharmaceutical patient care in the Pharmacy Industry. Our Mount Hawthorn pharmacy currently has opportunities available for a Dispensary Technician and a Pharmacy Student on a Part Time or Casual basis.The Dispensary Technician and Pharmacy Student will support the...

  • Lead Technician Field Engineer

    3 days ago

    Multi-Client Australia-VIC Unisys Full time $80,000 - $120,000 per year

    What success looks like in this role: Serves as Field Engineer for large, complex clients and across the range of company products and services.Performs server and storage break and fix.Performs VIP deskside support activities.Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and...

  • Manufacturing Engineer II

    16 hours ago

    Yatala, Queensland, , Australia Gilmour Space Technologies Pty Full time $80,000 - $120,000 per year

    All Orbits, All Planets - Join us on our journeyGilmour Space is the leading Australian rocket company, pioneering next-generation hybrid propulsion technologies for small satellite launch vehicles.Are you a creative and experienced 'Manufacturing Engineer II (Welding)' looking for a dynamic role where your skills will make a real impact? Have you ever...

  • Reliability Technician

    3 days ago

    Australia Accolade Wines Full time $90,000 - $120,000 per year

    Vinarchy. Redefining Wine. Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is a bold new force in the global wine industry. With operations spanning Australia, New Zealand, Spain, Italy, South Africa, Chile, and the U.S., we manage the full wine journey—from grape to glass.Our portfolio includes global icons...

  • Laboratory Technician

    2 days ago

    Australia Accolade Wines Full time $40,000 - $90,000 per year

    About us Vinarchy. Redefining Wine. Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is a bold new force in the global wine industry. With operations spanning Australia, New Zealand, Spain, Italy, South Africa, Chile, and the U.S., we manage the full wine journey—from grape to glass.Our portfolio includes...

  • Irrigation Technician

    14 hours ago

    Parilla, South Australia , Australia Zerella Fresh Full time $60,000 - $90,000 per year

    Zerella Fresh is one of Australia's largest growers and packers of Carrots, Onions and Potatoes supplying Australia's leading supermarket chains plus independents and exports.We are currently seeking an experienced and motivated Irrigation Technician to join our team on a full-time permanent basis at our Temuka site located in the Mallee region of South...

  • Non-Destructive Technician Traineeship

    3 days ago

    Australia Bureau Veritas Full time $60,000 - $90,000 per year

    About Bureau Veritas:Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has in excess of 84,000 employees serving over 400,000 clients and located in 140 countries.In the Pacific Zone, our Asset Integrity and Reliability Services business provides these services to our clients throughout the...

  • Electronics and Communications Apprenticeship

    14 hours ago

    Brookvale NSW , Australia IntoWork Full time $60,000 - $80,000 per year

    Electrotechnology and communication apprentice Service and Technical support within the Marine industryAre you passionate about technology and eager to kickstart your career in a fast-paced, innovative industry? We're looking for a motivated Electronics and Communications Apprentice to join the team at Electrotech Australia.Our client, Electrotech Australia'...

  • Certificate III in Electronics and Communication

    18 hours ago

    Kalgoorlie, Western Australia, Apprenticeship Support Australia Full time $60,000 - $80,000 per year

       Apprentice Service Technician Online Business eSystems  KalgoorlieAbout the BusinessOnline Business eSystems is a long-standing, locally owned company that has been delivering office technology solutions to the Goldfields region for over 35 years.Specialising in Managed Print and Professional Document Solutions, the business is known for its...

  • Belt Splicer

    16 hours ago

    Busselton, WA, Australia ContiTech Full time $120,000 - $180,000 per year

    ContiTech Australia is part of the global Continental Group of Companies and is a world leader in the manufacture and service of Conveyor Belting. We pride ourselves on providing quality solutions to all of our customers, whilst maintaining the highest standard of workplace safety and culture for our people.ContiTech now have great opportunities available...