Attendant - Helpdesk

• Supportive management team
• Full training provided
• Permanent part time opportunity

Medirest is built on the foundation of trust, integrity and openness and we care passionately about the role we play in the lives of those within our care. Whether it's a welcoming smile and greeting from our Porter, a Barista serving a cup of coffee or a Security Officer helping someone to find their way, our purpose is to provide care and empathy in all interactions.

We are currently seeking to appoint a part time Helpdesk Operator at our hospital site located in Waratah, Newcastle. Reporting to the Helpdesk Manager this position requires an organised and professional individual who has the ability to work autonomously, has excellent communication skills and intermediate computer skills. The Helpdesk operates twenty-four hours per day, seven days per week therefore the successful applicant will require availability to work eight hour shifts as follows: morning shift (6am-2.30pm), afternoon shift (2.20pm–10:20pm) and night shift (10.10pm–6.10am) as per the roster.

The Position

Our Helpdesk Operators are a primary point of contact with the core requirement of the position to receive direct requests, internal calls and emails from hospital staff seeking assistance with:

• Patient service requirements; for example a Dietitian may be communicating a patient diet change or requesting a particular meal
• Maintenance related requests; for example a patient TV may not be working correctly or the air conditioning may be too warm
• Cleaning service requirements; for example there may be a spill to be cleaned, or a bin collection required

Upon receiving these communications our Operators are then required to efficiently and accurately enter the data in our Quality Management System (QFM) for our service teams to action.

The Person

We are seeking a positive and professional person who:

• Would like to play an important role in ensuring patient and staff comfort and hospital efficiency
• Is able to provide a professional, supportive and timely response to a high volume of internal calls, emails and direct requests
• Has clear and professional communication skills
• Has the ability to work in an environment that at time requires the management of multiple tasks simultaneously
• Is able to work across a 24/7 rotating roster with a minimum of five shifts per fortnight (additional shifts to support leave coverage will also be available)
• Is comfortable undertaking additional administrative duties when required
• Accurately and efficiently enter real time data

In line with the required Legislation, a current criminal record check and staff health clearance will be required as part of the standard recruitment and selection process for this position. Join a team that shares your commitment to quality, safety, teamwork and "can-do safely". Click apply now.