Welcome Team Leader

Job Status: Part Time, Ongoing (32 hours per week)

Salary: Base wage of $39.09 per hour plus 17.5% Scaled Penalty and 12% Superannuation Contributions

Applications Close: Thursday 20th November 2025, 11:55pm

Role Enquires: at

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it's one of the world's busiest performing arts centres, the nation's premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House's future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy , our ambition is to be Everyone's House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This position is responsible for motivating, inspiring and overseeing the Sydney Opera House Welcome Team at the Sydney Opera House and any new initiatives introduced in conjunction with the Welcome Team Operations and training Manager.

As the Team Leader, you will act as a dynamic brand ambassador dedicated to supporting, inspiring and motivating your team to deliver exceptional service by being proactive and hands on with the day to day operation. You will empower your team to deliver positive, memorable interactions with guests and employ upselling techniques to promote Sydney Opera House and tourism attractions and events in Sydney.

The Team leader will assist in running day to day operations and events building positive collaborative working relationships with key stakeholders of the business. This role will assist in the performance management and development of the Welcome Team to ensure operational effectiveness and the highest standard of service delivery.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

• Experience in the leading, coordination and performance management of teams.
• Ability to build positive collaborative working relationships in a team environment, with multiple key stakeholders.
• Demonstrated experience in motivating operation teams to deliver exceptional service.
• Strong communication and interpersonal skills.
• Dedicated to driving and achieving results collaboratively within your team.
• Demonstrated experience leading day to day operations in a visitor service environment.
• Highly energetic and enthusiastic approach to work, with a high customer service ethic is required.
• Ability to work over a seven-day rotating roster, including working weekends, public holidays and New Years Eve.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• 5 weeks' annual leave for all ongoing and temporary staff.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the world's first arts organisation to join the UN's Global Compact, an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as to discuss. Even if you think you'd be a great fit, but don't necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, so let us know how we can support you to be your best.

SOUND LIKE YOU? APPLY NOW

Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform.

• What do you believe are the most critical qualities or skills that an effective leader should possess for this role?
• Provide an example of a time where you have demonstrated effective leadership to resolve an issue. In your answer, outline the challenge, the leadership skills you demonstrated and the result.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.