Service & Installation Technician

About The Role

You will work autonomously as part of a dynamic, multi-disciplinary team, installing and servicing equipment that is a mix of mechanical and electrical. The ideal candidate is prompt and dependable, has superior fault-finding skills and excellent communication. You will have a proven track record working on similar systems and motivated to provide a superior customer experience. The role will require infrequent trips to regional sites. Tools of trade such as vehicle, laptop and phone are all provided.

What You Will Do

Assemble, install, and integrate complex equipment and subsequent servicing. Servicing the equipment on both a reactive and scheduled basis.

Work to deadlines to meet delivery dates for customers.

The flexibility to travel mostly intrastate and rarely interstate.

Interact with other departments to resolve problems to meet operational deadlines.

Complete required documentation to support operational needs.

Operation of proprietary software to fault find as well as an understanding and familiarity of MS Office.

Fault find and repair equipment in the Entrance Control field.

Providing a high level of service and customer support servicing critical equipment in highly sensitive environments such as financial institutions, critical infrastructure, government departments, airports, and retail. A current security license will be required as will a white card.

Assist in quality control processes to meet customer expectations.

Respond to management inquiries and issues in a timely manner, owning issues through to resolution.

Ensure safety practices are followed to create a healthy and positive working environment.

Identify requirements for service and provide suggestions for continuous improvement.

Work collaboratively with our local and global teams when required.

Manage inventory and tools effectively.

Who we are looking for –

Previous experience in access control equipment including speed gates and revolving doors would be highly regarded (but not essential).

Excellent communication and organizational skills (verbal and written).

Innovative mindset and continually looking for opportunities to improve the existing processes.

A sense of urgency and self-motivation are essential.

Ability to work collaboratively in a team or autonomously and maintain a professional relationship.

Self-motivated with the ability to adapt to changing and competing demands.

Strong attention to detail and time management skills.

Ability to work creatively and analytically in a problem-solving environment.

Required Experience and Licenses

Australian Driver's License

Citizen/Permanent Resident.

Minimum 5 years of experience in a similar role.

Victorian Security license

White Card

Why join us?

We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, enthusiastic teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse and pro-active working environment.

We believe in a work life balance. Initiatives such as wellness days for staff, having your birthday off and bonuses recognising performance and work ethic.

We want the best so your salary will be above market and will keep on growing with you.

About your new company

We are a global leader in security and entrance solutions offering innovative products and services to protect and control the flow of people. We operate worldwide through our 4,000 employees, 25 country locations and multiple production facilities to serve customers in over 100 markets. Together we create a safer and more attractive urban environment.

Wespecialise in access control solutions enabling customers increased efficiency, safety and a greater end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement. We shape the future of people flow management. And we are globally recognised for our corporate ethics and professionalism.