Customer Success Associate

At Aphex, we believe construction teams deserve better tools than the outdated spreadsheets, whiteboards, and static solutions that belong in the 90s. That's why we've created a live, multiplayer planning platform to help teams work together effortlessly.

Our platform empowers the engineers who plan and manage the construction of tunnels, roads, bridges, and buildings—the infrastructure we use every day. By enabling full visibility of work across projects, Aphex makes it easier for everyone to stay aligned and productive.

We're at an exciting point in our journey. Since launching our V1 in 2019, we've gained traction across the UK, supporting many of the region's major contractors and construction projects. In 2022, we expanded into the Australian market, quickly establishing ourselves as the leading solution. As a team, we're evolving from refining the core concept of our product to optimising how we engage with, onboard, and support our growing user base.

Join us on a mission to transform an industry that drives nearly 10% of global GDP yet has seen productivity decline over the past 20 years. It's a challenge worth tackling.

As a Customer Success Associate at Aphex, your mission is to help our users onboard, activate, and maximise the value of our platform. Working closely with our Customer Success and Sales teams, you'll play a key role in driving user success and expanding our impact on major infrastructure projects.

• Onboarding and Deployment: Assist with setting up and deploying Aphex on major construction projects to ensure a smooth transition.
• User Activation: Encourage platform engagement through proactive communication, tailored training sessions, and data-driven insights.
• Project Health Monitoring: Track key metrics, identify areas for improvement, and help design playbooks to improve project outcomes.
• Relationship Building: Develop strong connections with project teams to support account renewals and identify growth opportunities.

As you grow in this role, you'll take on more ownership of these processes, with the ultimate goal of transitioning to a Customer Success Manager. At Aphex, we value innovation and encourage everyone to challenge the status quo, propose better ways of working, and make them a reality.

We're looking for someone who:

• Thrives in a fast-paced, dynamic environment.
• Has strong communication and interpersonal skills.
• Is proactive, organised, and eager to learn.
• Enjoys problem-solving and finding creative solutions.
• Is passionate about technology and its ability to improve industries.

• A supportive, remote-first working environment with flexible hours.
• Opportunities for career growth within a rapidly scaling company.
• A chance to work on projects that shape the world we live in.
• Collaborative team culture spread across London and Australia.

• You are someone who loves to solve problems and help people.
• You are keen to grow your career in Customer Success
• You are engaging, genuine, happy and patient.
• You are a great communicator.
• You want to make a difference to people and the community by tackling a bigger problem.

• Experience in Customer Success or Sales adjacent roles
• Experience in a fast-moving SaaS environment
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.

• Competitive starting salary
• Opportunities for growth in other areas of the company
• Macbook Pro
• Flexible, remote-first working with access to a convenient WeWork or co-working space in your city
• Opportunities to upskill yourself with a Udemy subscription and 1-week training leave
• Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work.