Front Office Supervisor- Townsville Gateway Holiday Park

2 weeks ago

Townsville, Queensland, Australia Hampshire Property Group Full time

ABOUT US

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

BIG4 Townsville Gateway Holiday Park is set amongst landscaped gardens and offers recreational facilities and a range of holiday accommodation options to suit every budget.

It is located just 10 minutes from the CBD and within easy reach of local attractions. Townsville is home to spectacular natural landscapes, tropical islands, rainforests and stunning beaches

We are currently looking for a self-motivated individual to join our team on a full-time basis.

About the Role

As the Front Office Supervisor, you'll support the Park Manager with the day-to-day operations of our busy holiday park. You'll lead by example, ensuring the smooth running of our reception and administration functions, coordinating staff, and delivering outstanding service to our valued guests. This hands-on role combines customer service, administration, and team leadership, with plenty of variety in your day.

Key Responsibilities

  • Oversee front office operations including reservations, arrivals and departures
  • Lead and support the reception team to deliver a high standard of service
  • Manage customer enquiries, feedback, and complaints professionally
  • Ensure daily reconciliations, cash handling, and data entry are accurate and timely
  • Assist the Park Manager with staff rostering, payroll support, reporting and supplies
  • Maintain communication with housekeeping and grounds staff to ensure smooth park operations
  • Uphold company policies, procedures, and workplace health & safety standards

About You

We're looking for a motivated and professional leader who brings:

  • Strong leadership skills with the ability to support and motivate a team
  • Previous experience in a similar hospitality, tourism or accommodation role (holiday parks, hotels, resorts, or similar)
  • Reservation System Experience e.g., Newbook/RMS preferable
  • Excellent communication and interpersonal skills with a customer-first mindset
  • Strong computer literacy with booking/reservation systems and accounting processes
  • Exceptional organisational skills and attention to detail
  • A flexible, hands-on attitude – willing to step in and help where needed

How to Apply

If you're ready to bring your skills and enthusiasm to a dynamic role, we'd love to hear from you Submit your application today. Only shortlisted candidates will be contacted.

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement

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