Front Office Supervisor- Townsville Gateway Holiday Park

6 hours ago

Townsville Queensland Australia HPG Full time $60,000 - $90,000 per year

ABOUT US

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

BIG4 Townsville Gateway Holiday Park is set amongst landscaped gardens and offers recreational facilities and a range of holiday accommodation options to suit every budget.

It is located just 10 minutes from the CBD and within easy reach of local attractions. Townsville is home to spectacular natural landscapes, tropical islands, rainforests and stunning beaches

We are currently looking for a self-motivated individual to join our team on a full-time basis.

About the Role

As the Front Office Supervisor, you'll support the Park Manager with the day-to-day operations of our busy holiday park. You'll lead by example, ensuring the smooth running of our reception and administration functions, coordinating staff, and delivering outstanding service to our valued guests. This hands-on role combines customer service, administration, and team leadership, with plenty of variety in your day.

Key Responsibilities

  • Oversee front office operations including reservations, arrivals and departures
  • Lead and support the reception team to deliver a high standard of service
  • Manage customer enquiries, feedback, and complaints professionally
  • Ensure daily reconciliations, cash handling, and data entry are accurate and timely
  • Assist the Park Manager with staff rostering, payroll support, reporting and supplies
  • Maintain communication with housekeeping and grounds staff to ensure smooth park operations
  • Uphold company policies, procedures, and workplace health & safety standards

About You

We're looking for a motivated and professional leader who brings:

  • Strong leadership skills with the ability to support and motivate a team
  • Previous experience in a similar hospitality, tourism or accommodation role (holiday parks, hotels, resorts, or similar)
  • Reservation System Experience e.g., Newbook/RMS preferable
  • Excellent communication and interpersonal skills with a customer-first mindset
  • Strong computer literacy with booking/reservation systems and accounting processes
  • Exceptional organisational skills and attention to detail
  • A flexible, hands-on attitude – willing to step in and help where needed

How to Apply

If you're ready to bring your skills and enthusiasm to a dynamic role, we'd love to hear from you Submit your application today. Only shortlisted candidates will be contacted.

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement

  • Front Office Supervisor- Townsville Gateway Holiday Park

    2 weeks ago

    Townsville, Queensland , Australia HPG Full time $60,000 - $90,000 per year

    ABOUT USHampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local...

  • Housekeeper – Townsville Gateway Holiday Park

    6 days ago

    Townsville, Queensland , Australia HPG Full time $25,000 - $40,000 per year

    Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local...

  • Grounds and Maintenance Officer – Townsville Gateway Holiday Park

    2 weeks ago

    Townsville, Queensland , Australia HPG Full time $40,000 - $60,000 per year

    ABOUT USHampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local...

  • Townsville City Council

    2 days ago

    Townsville, Queensland, Australia WorkPac - Townsville Full time $480,000 - $720,000 per year

    Up to $38.65/hr base9-Day FortnightConsistent work with potential for a permanent conversionAbout Our ClientOur client, Townsville City Council, plays a vital role in maintaining and improving the region's parks, public spaces, and community infrastructure. The Council offers a supportive, safety-focused environment where employees can take pride in...

  • Holiday Park

    4 days ago

    Cambroon, Queensland, Australia Kookaburra Park Full time $45,000 - $60,000 per year

    Are you looking for an exciting role where every day is different?Do you love animals?Do you have a creative mind and want to actually use it?Do you look good in khaki?Want to experience living & working in the Sunny Coast Hinterland?Kookaburra Park is a boutique farm stay and wedding venue where no two days are the same We're seeking a passionate, hands-on...

  • Labourers - Parks

    2 weeks ago

    Townsville, Queensland, Australia Townsville City Council Full time $58,813 - $80,000 per year

    Multiple Permanent Full Time opportunities available (9 day fortnight, 38 hours/week)Manual 'C' Class Drivers Licence, Construction Industry White Card (essential)LGE 3 ($58,813 per annum + superannuation) with opportunity for overtimeWhy Choose UsTownsville City Council is the largest local government authority in Northern Australia. We are committed to...

  • Front Office Manager – Barwon River Holiday Park

    1 week ago

    Geelong, Victoria , Australia HPG Full time $60,000 - $80,000 per year

    Are you ready to take the next step in your hospitality career while working in one of Victoria's most picturesque riverside locations? Barwon River Holiday Park, nestled along the tranquil banks of the Barwon River in Geelong, offers guests the perfect blend of natural beauty, family-friendly facilities, and easy access to local attractions.As part of...

  • Customer Service Officer

    6 days ago

    Townsville, Queensland, Australia Gymnastics Townsville Full time $40,000 - $60,000 per year

    About usGymnastics Townsville is a community based not-for-profit sporting club with more than 600 members. With more than 25 years history, Gymnastics Townsville is the largest gymnastics club in Townsville with a fully equipped air-conditioned gymnastics training facility. The club caters for participants aged from 3 years to adults through a range of...

  • Carers Gateway

    2 weeks ago

    Townsville, Queensland, , Australia Clarity Health Care Full time $60,000 - $100,000 per year

    About the OpportunityClarity Health Care is proud to partner with the Carer Gateway program to deliver short-term, focused mental health support to carers across our communities. We're seeking skilled, compassionate psychologists and mental health clinicians who want to make a tangible difference in the lives of those who spend so much time caring for...

  • ▷ Urgent Search: General Practitioner

    3 weeks ago

    Townsville, Australia Health Workforce Queensland Full time

    Job Title: General Practitioner – Townsville, Queensland. Hours: Permanent - Full Time or Part Time. Practice Information: The practice offers a range of services from GP to Skin Care and everything in between. Position Details: VR/ NON-VR General Practitioner, required to join the friendly and supportive team in a full-time/part-time capacity. Located...