Onsite Deskside Support Engineer

12 hours ago

Sydney, New South Wales, Australia Talent Full time $80,000 - $120,000 per year

We're seeking an experienced Onsite Deskside Support Engineer (Mac Specialist) to join a well-established internal support team based
onsite in Sydney CBD, five days per week
.

This role requires
proven hands-on experience with Mac OS, JAMF administration, and deskside or Tech Bar support
. Candidates without this experience won't be considered.

An
immediate start
is essential – the team is ready to onboard right away.

The Role

You'll be a key member of the internal Tech Bar, providing
expert Mac support
and managing a growing fleet of Apple devices as the business transitions from 10% to 50% Mac users.

You'll take ownership of
JAMF Pro and JAMF Connect
administration, ensuring devices are compliant, secure, and running seamlessly.

This is a hands-on role in a fast-paced environment – perfect for someone who thrives on solving problems, supporting people, and keeping systems running smoothly.

Key Responsibilities

  • Provide deskside, Tech Bar, and remote support for Mac and Windows users
  • Administer and maintain JAMF Pro and JAMF Connect, including policy creation, packaging, and automation
  • Manage Mac OS enrolment, patching, and configuration profiles
  • Troubleshoot Mac hardware, OS, and connectivity issues with precision
  • Collaborate with the wider IT team to support Intune integration and Windows environments (nice to have)
  • Assist with AV and meeting room technology when required
  • Work closely with a national team of 9, including 4 onsite in Sydney

Skills & Experience

  • 8-10 years' experience in L1/L2 IT support roles within mixed environments
  • Deep Mac OS expertise and strong JAMF Pro / JAMF Connect administration experience – essential
  • Excellent communication and customer service skills, ideally in a Tech Bar or walk-up support environment
  • Solid understanding of Windows and Intune environments (advantageous)
  • AV and conferencing technology experience a plus
  • Available for immediate start

Why Join?

  • Stable, long-term headcount – approved through 2030
  • Visible, hands-on role in the heart of Sydney CBD
  • Help lead the shift to a 50:50 Mac environment
  • Join a collaborative, people-focused IT team making real impact every day

If you bring
Mac OS and JAMF expertise
with a passion for hands-on user support, and you're ready to be onsite in Sydney CBD full-time, we'd love to hear from you.

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