Manager Performance Improvement

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

The Performance Improvement team, within the Operational Performance & Capability (OPC) Department, provides strategic oversight of CFA's operational performance, ensuring service delivery aligns with organisational priorities. The team drives continuous improvement, delivers data-informed insights and strengthens CFA's capability through evidence-based decision-making.

Reporting to the Assistant Chief Fire Officer (ACFO) Performance Improvement, the Performance Improvement Manager provides strategic leadership for operational initiatives that enhance organisational performance. This role is responsible for reporting, analysis and stakeholder engagement, supports evidence-based decision-making and oversees business plans, risks, and performance metrics.

Performance Improvement Managers lead key areas of CFA's performance environment:

• Data Capture & Processing - lead the collection, quality, and management of CFA's operational data, ensuring accuracy and integrity to support evidence-based decisions.
• Reporting & Analysis - deliver strategic reporting and performance analysis that informs decision making and supports CFA's accountability to government, stakeholders and the community.
• Insights & Improvements - drive operational excellence by embedding continuous improvement and turning data-driven insights into actions that enhance service delivery.

Each role provides strategic leadership, builds team capability and works collaboratively across CFA to deliver high-quality, data-informed services that strengthen operational outcomes.

About you

You're an experienced leader with a background in performance improvement, business, data analytics or a related field and have a proven ability to deliver outcomes in complex operational or service delivery environments.

You bring strong leadership capability, guiding and developing professional teams of 2-7 to achieve high performance and quality results. Your strengths lie in analysing complex data, developing meaningful insights and providing clear, evidence-based advice to senior stakeholders.

With excellent communication and interpersonal skills, you can translate complex information into accessible messages and build strong relationships across diverse stakeholder groups. You're organised, adaptable, and proactive, able to manage competing priorities while driving innovation and continuous improvement across multidisciplinary areas.

An understanding of CFA, firefighting operations or operational environments would be highly regarded.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 25 November 2025

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact