Director AI, Automation

16 hours ago

Australia MUFG Pension & Market Services Full time $120,000 - $200,000 per year
Description

Lead the AI-driven transformation of MUFG Corporate Markets.

MUFG Corporate Markets is part of MUFG Pension & Market Services (MPMS), and we are accelerating a major transformation agenda. We're reimagining how we operate, serve clients, and unlock value through automation, digitisation, and AI.

We are seeking a visionary Director of AI, Automation & Data to lead this transformation — embedding AI as a trusted capability that enhances operational efficiency, elevates client experience, and ensures responsible, compliant data use.

Your mission


• Transform operational processes — reducing manual effort and delivering measurable cost efficiencies

• Build enterprise-wide AI and automation capabilities from the ground up — intelligent workflows, self-service solutions, and conversational AI

• Ensure alignment to regulatory, ethical, and organisational standards

• Partner with leaders globally to drive commercial and client outcomes

• Lead and inspire a multi-disciplinary team across transformation, data & analytics, and AI

What you'll lead


• Development and execution of the enterprise AI and automation strategy

• A modern AI operating model, including governance, demand intake, and change enablement

• Data governance and platform uplift to support analytics maturity across markets

• Call centre modernisation — introducing voice and chat AI to enhance client experience and reduce wait times

• Digitisation of paper-based processes — creating intuitive, conversational journeys

• External representation in industry, vendor, and regulatory forums

What you'll bring


• 10+ years' leadership experience in AI, automation, data, or enterprise-scale digital transformation initiatives

• Proven track record modernising legacy environments in regulated sectors

• Deep expertise in data governance, privacy, risk, and ethical AI practices

• Strong executive presence — able to influence senior stakeholders and drive adoption at scale

• A balance of enterprise credibility and startup-style agility

• Experience leading diverse technical teams and attracting top talent

You are a strategic thinker who is also execution-focused — thriving in complexity, navigating ambiguity, and bringing teams along on the journey.

Why join us?

Join a global financial institution where innovation is supported, celebrated, and empowered. MPMS fosters a culture of flexibility, inclusivity, wellbeing, and continuous learning.

Benefits include:

• Hybrid working model

• Salary sacrifice via superannuation

• Paid parental leave

• Wellbeing & Volunteer leave

• Health insurance discounts

• Career pathways and professional development support.

This is a rare opportunity to define the future of intelligent operations at MUFG Corporate Markets. If you're ready to shape the next era of AI-driven transformation and build a capability that will scale globally — we'd love to hear from you.

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