Workforce Adviser

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the role:This is a permanent, full-time position (Monday to Friday, 38 hours per week) based at our Armidale site. Bilingual (Ezidi) applicants are encouraged to apply.

As a Workforce Adviser for our Workforce Australia department, you will work closely with people from diverse backgrounds to support them in progressing through the specific barriers they each face when it comes to looking for employment. Responsible for fostering relationships with local jobseekers, employers, businesses, and community resources, you will support your customers along their journeys to meaningful employment within your local community. BEST prides itself on ensuring that appropriate matches with employment are made, with the needs and passions of the customer at the forefront of the services we provide. 

At times, the position may require day travel to provide operational support to surrounding areas, where access to a company vehicle will be provided. 

About you:

You will be a self-motivated and resilient individual with:

• A positive attitude, exceptional people skills and a customer focus.
• Excellent time management skills, including the ability to multitask.
• Strong community focus and passion for helping individuals achieve their personal and professional goals.
• A demonstrated ability to take initiative when completing tasks.
• A demonstrated ability to confidently manage conflict to achieve positive outcomes.
• A demonstrated ability to build, maintain and grow professional relationships with a diverse range of people and groups.
• Previous experience in client-advocacy and barrier management (desired).
• Previous administration, customer service or case management experience (desired).
• Class C Driver's Licence
• Clear National Criminal History Check
• Working with Children Check (or willingness to obtain)

How to apply:Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team. 

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact: 

Emilly Page (HR Advisor):  

Applications close 15 Oct 2025 at 11.59pm

Apply now, don't delay as we will be proceeding to interviews.