Franchise Hotel

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

As Portfolio General Manager based at Crowne Plaza Sydney Airport, you will put your heart into your two key IHG Hotels & Resorts properties — Crowne Plaza Sydney Airport and Crowne Plaza Sydney Macquarie Park (changing from Franchised to Managed Hotels in December You think about every aspect, from how to build a brilliant team to boosting sales and revenues. Brand standards, marketing, guest satisfaction: they'll all receive your attention. The result? An extraordinary world of comfort that guests remember forever.

Smart, inspirational leadership is a huge part of your role. You'll bring together a diverse team, expertly developing them. With your people skills and enthusiasm, you'll pass on your passion for excellence, encouraging every colleague to achieve their personal best.

Meanwhile, you'll be keeping track of figures and looking for ways to increase revenue. That means analysing financials, forecasting budgets and leading capital plans. You'll also look at the hotel's carbon footprint and take steps to reduce it. You'll care deeply about your hotel - but also the environment. Your interest will extend to the local community and you'll build links within your area. Always the hub of the hotel, you'll be hands-on and trusted.

Crowne Plaza Sydney Airport is perfectly positioned just minutes from Sydney Airport terminals and combines convenience with comfort, catering to business and leisure travellers alike. The hotel offers 252 modern, newly refurbished guest rooms, versatile meeting and event spaces and a range of food and beverage options designed for travellers on the go. With a strong mix of transient, corporate, and airline business, the property is a key player in Sydney's airport hotel market, known for its service excellence and contemporary facilities.

Crowne Plaza Sydney Macquarie Park is located in the heart of one of Sydney's fastest-growing business and technology hubs and is the preferred choice for corporate travellers and conference guests. The hotel features 196 spacious, modern accommodation options as well as flexible meeting and event spaces. Its prime location near major multinational headquarters, Macquarie University, and key transport links positions the property as a leading destination for both short- and long-stay guests.

Your day to day A little taste of your day-to-day: As General Manager, you will oversee daily operations, ensuring an unforgettable guest experience and a high performing team. While no two days are the same, you will: - Establish performance and development goals for head of departments, and provide mentoring, coaching and regular feedback to enhance performance. - Maintain compliance with all required brand and service standards - collaborating with colleagues to exceed guest expectations. - Build relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities. - Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position. - Analyse financials to drive revenues, future profitability and maximum return on investment. - Ensure a safe and secure environment for guests, colleagues and hotel assets while ensuring the hotel complies with health, safety, and regulatory standards. - Develop programmes and initiatives to increase team engagement and achieve against performance/hotel metrics. What we need from you What we need from you: - Five to ten years' prior hotel management experience preferably across multiple properties. - Must speak fluent English. - Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets. - Expertise in stakeholder management, fostering key partnerships within the business and local community. - Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues. - Financial acumen and experience with budgeting, forecasting, and P&L management. - Expertise across all aspects of hotel operations, revenue management, and customer and brand service standards. - Unrestricted Australian working rights. What we offer What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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