Branch Manager

About the Role

Take the next step in your career with a bank that is growing and transforming

Are you an experienced Branch Manager or highly experienced personal lender who is ready to take the next step in your career? BOQ Group are looking for a passionate and dynamic leader to join us at this fast-paced and innovative time and lead our retail banking team through business growth and well into the future of retail

At BOQ Group, we are on an exciting journey of transformation, redefining banking for our customers and communities. As the Branch Manager, you'll play a vital role in this transformation, building on your expertise in customer service and lending whilst leading a high-performing team in a positive, ever-evolving agile environment.

As the Branch Manager you will lead and coach the retail team to deliver superior customer and service goals. Drive lending growth and deepen customer relationships. Help support and implement the digitization of innovative banking platforms and new ways of working.

You will be required to manage the day-to-day operations of the branch with a focus on compliance and operational excellence. Build strong connections with the local community, growing the BOQ Group brand. Identify and act on opportunities to innovate and improve branch performance.

About you

As the Branch Manager, you will have proven experience in personal lending and financial services. You will have leadership and coaching skills with a passion for motivating and developing teams to achieve positive growth and high performance.

You will be agile, inquisitive and frequently ask the right questions. You will thrive in an ever-changing dynamic environment, focusing on your strong desire for providing superior customer service, operational excellence and overall business growth.

In addition to this, you will be a positive, open-minded and enthusiastic professional who is eager to bring their expertise into BOQ Group, and help accelerate the digitalization of retail bank, whilst continuing to support our local communities to grow and prosper

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement- Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to Apply

To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Refer a Friend

This role is eligible for our Referral Bonus Program (internal employees only)

To refer a friend, please follow the steps below:

• Follow this link: External Job Advert

• Click on Send job to a friend

Job Reference: BOQ05255