Level 2 IT Support Technician

At Velvet Systems, we are dedicated to providing professional managed services and project delivery for our clients. We are committed to customer service, technology and to building a community of like-minded individuals. We're excited to welcome a new addition to our team who will play a crucial role in delivering top-notch helpdesk support to both our managed service customers and ad hoc clients. This position is perfect for someone who thrives in a fast-paced environment and is eager to make a real impact

We have experienced rapid growth over the past 24 months and require dedicated professionals to maintain our high level of customer support.

Do you have deep technical skills? Do you value great customer service? Our clients and your future teammates need you

Your Role:

As part of our team, you'll be providing remote helpdesk support from our vibrant Eagle Farm office, as well as onsite support at our diverse range of clients across Brisbane. You'll be the go-to person for troubleshooting, resolving technical issues, and ensuring our clients' IT systems run smoothly.

What You'll Do:

• Remote Helpdesk Support: Offer timely and efficient remote assistance to clients, addressing their IT concerns and resolving issues promptly.

• Onsite Support: Visit client locations to provide hands-on support, ensuring their IT infrastructure is optimized and functioning flawlessly.

• System Maintenance: Perform regular maintenance checks and updates to keep systems secure and up-to-date.

• Documentation: Maintain detailed records of support activities, solutions provided, and system configurations.

• Collaboration: Work closely with other team members to share knowledge and develop innovative solutions.

Why You'll Love It:

You'll be exposed to a variety of cutting-edge technologies, giving you the opportunity to expand your IT knowledge and skills. This role offers a fantastic scope for professional growth and development, with plenty of chances to tackle new challenges and make a difference.

What we need.

Can you bring these technical skills and this experience?

Requirements:

1. Excellent Communication Skills: Proficient oral and written communication skills in English are essential.

2. Experience: A minimum of 3 years' experience in a technical service role is required.

3. MSP Experience: Experience in Managed Service Provider (MSP) settings is highly valued.

4. Troubleshooting and Problem-Solving: Demonstrated strong troubleshooting and problem-solving abilities.

5. Technical Knowledge: In-depth knowledge of Windows OS.

6. Microsoft 365 Expertise: Familiarity with Microsoft 365 cloud technologies, including Office 365, Exchange, Azure AD, SharePoint/OneDrive, and Intune.

7. Interpersonal Skills: Outstanding communication and interpersonal skills, fostering strong relationships with both clients and team members.

8. Proactive and Independent Work: Effective proactive and independent work capabilities, coupled with excellent communication and interpersonal skills.

9. Task Management: Capacity to prioritize and manage multiple tasks concurrently.

10. Time Management: Exceptional time management and proven troubleshooting skills.

11. Professionalism: Exhibit professionalism and a positive attitude while delivering excellent customer service experiences to clients.

12. Passion for Technology: A genuine passion for technology and a commitment to staying abreast of the latest industry developments.

13. Driver's License: Possession of a current driver's license.

14. Linux and MacOS: A basic understanding of Linux and MacOS.

15. Phone Handling: Confidence in handling phone calls.

16. Ticket Management: Ability to manage and complete support tickets in a timely manner.

17. Scripting Skills: Basic DOS and/or PowerShell scripting.

18. Networking Knowledge: A solid understanding of networking and its functionalities.

What we give you

1. Great salary and incentives.

2. Professional development and growth opportunities.

3. Commitment to work/life balance.

Click the "Apply" button above and get in contact today

Thanks, from the team at Velvet Systems

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