Service Centre Manager

3 days ago

Canberra, ACT, Australia ACT Government Full time $100,650 - $114,448 per year
Closes: 20 November 2025

Classification: Administrative Services Officer Class 6

Salary: $100,650 - $114,448 plus superannuation

Position No: 18857

Directorate: City and Environment

Advertised (Gazettal date): 13 November 2025

Contact Officer: Jennie Gannon on or

Details: Access Canberra is looking for a skilled leader to act as an Access Canberra, Service Centre Manager. We are looking for a "people person" with great communication and relationship building skills who can liaise with customers and colleagues across Access Canberra and other parts of ACT Government. You will lead and motivate a busy and dedicated team who deliver information and services in a superior customer environment.

Access Canberra leaders are pretty special - they are creative problem solvers, they work together to achieve outcomes, they take care of their people, and they have a keen sense of serving their community. If you are interested in this role, we look forward to hearing from you.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

Successful applicants must be prepared to:

  • Wear a uniform if supplied.
  • Work at any Service Centre as required.

Notes: This is a temporary position available from 15 December 2025 for a period of three months with the possibility of extension up to 12 months and/or permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

How to Apply: If this sounds like you, please provide a supporting statement of no more than two pages outlining experience and/or abilities against the Professional and Technical Skills and Behavioural Capabilities outlined in the Position Description, your curriculum vitae and the contact details of at least two referees, one of whom should be your current manager.

Applications should be submitted .

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

LI-DNI
Note

This is a temporary position available from 15 December 2025 for a period of three months with the possibility of extension up to 12 months and/or permanency.

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