Case Worker

Position Title: Case Manager - Veteran Support Team - Townsville

Classification: SCHADS Award - Social and Community Services Level 4

Location: Aitkenvale, Townsville

Status: Full-Time, Permanent

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

This role provides case management to veterans and their families within a community setting, helping them secure stable housing, enhance social inclusion, and maintain long-term housing stability.

Support is delivered through person-led, trauma-informed, and strengths-based practices, with a focus on resilience and collaboration within a multidisciplinary team to ensure service delivery reflects the vision, mission, and values of The Salvation Army.

• Build and maintain respectful relationships that promote choice, empowerment, and active participation for individuals accessing the service.
• Deliver case management support in line with The Salvation Army's Model of Care and best-practice principles.
• Conduct comprehensive assessments of needs, risks, and vulnerabilities.
• Provide flexible and responsive case management that adapts to changing circumstances, barriers, and goals related to housing and wellbeing.
• Undertake ongoing assessments from intake through to exit to ensure evolving needs and vulnerabilities are effectively addressed.

• Qualifications: Degree in Social Work, Welfare, Community Development, or a related field (preferred); or extensive sector experience and skills gained through prior roles, service, and professional development.
• Experience: Proven experience within the social services sector, ideally within Homelessness and/or Veteran Support Services.
• QLD Working with Children Check (Blue Card) - required as the site provides overnight accommodation for young people and/or in-home family support
• Current Driver's Licence
• Completion of all mandatory training modules

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. ​

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.