Senior Administration Assistant

6 days ago

Wayville, South Australia Learning Keys Full time $60,000 - $80,000 per year

Senior Administration Officer

Permanent Part-time - 0.6 FTE (Tuesday to Thursday, 9am to 5pm).

Job Overview:

We are seeking a Senior Administration Officer to support the Clinic Director at Learning Keys. This role combines high-level administrative support with operational management, ensuring our clinic runs smoothly, efficiently, and in line with regulatory standards.

As the right-hand to the Director, you will help streamline operations, support our contractors, assist with financial activities, and importantly, contribute to a positive experience for clients and team members alike.

Key Responsibilities:

  • Ensure a welcoming and professional environment for clients, addressing any concerns and enhancing client experience.
  • Oversee daily clinic operations, including client scheduling, billing, and office workflows.
  • Provide high-level administrative support to the Clinic Director, including calendar management, meeting coordination, and email correspondence.
  • Ensure compliance with healthcare regulations, client confidentiality and clinic policies in line with relevant government and professional guidelines (e.g. AHPRA).
  • Assist with facility management tasks, clinic budgets and financial reporting.
  • Lead practice improvement initiatives to enhance efficiency and client satisfaction.
  • Conduct research and compile data to support decision-making and strategic planning.
  • Assist with accounts payable/receivable, and other finance-related tasks.
  • Collaborate with the Director on implementing strategic initiatives.

Qualifications:

Essential

  • Strong customer service skills, including experience working with families.
  • Exceptional organisational and time-management skills, with the ability to prioritise and multitask in a fast-paced environment.
  • Proficiency in office software (e.g., MS Office, Google Workspace, Xero)
  • The applicant must have, or be willing to undertake a WWCC, Basic First Aid Training and Safe Environments for Children and Young People training.

Desirable

  • Previous experience in healthcare management or executive support, ideally within a mental health or psychology practice.
  • HR knowledge and confidence in staff management.
  • Strong understanding of healthcare operations, billing (including HICAPS), and compliance.
  • Understanding of Work Health and Safety, and Privacy legislation.
  • Experience using social media to promote the clinic.
  • Experience using Cliniko is highly desirable.

Benefits:

  • Above award hourly rate.
  • Supportive, collaborative team environment.
  • Scope for flexible work arrangements.
  • Scope for this position to grow into a management role. This will include the opportunity to grow the role to four days a week.

About Learning Keys

Learning Keys is a psychology practice dedicated to providing high quality assessment services to clients of all ages. Our team brings together both early career and experienced psychologists ensuring a supportive and professional environment.

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