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Graduate ICT Support Specialist

2 weeks ago

Sydney, New South Wales, Australia CDC Data Centres Full time

About Us:

CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role:

The Graduate ICT Support Specialist works with a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfil requests for IT-related assistance.

The employee is responsible for responding to IT requests via phone and email and is responsible for explaining solutions in technical and nontechnical terms. This role will primarily work on Level 1 Support to start with but over time the incumbent will be upskilled on:

  • Server Administration (Windows)

  • Active Directory and Group Policy Administration

  • File & Print (Permissions, Groups, Shares)

  • PowerShell (Desirable)

  • Cloud Administration

  • Azure Active Directory

  • Microsoft Office 365

  • Microsoft Exchange

  • Application Support

  • Microsoft Office

  • AutoDesk Applications

  • Mobile Device Management (MDM) Apple IOS

  • Audio Visual / Conferencing Support

  • Documentation / Reporting to Management
  • Providing systems and application training to staff and customers

About You:

  • Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
  • Polite and professional communication skills. (Both Verbal and Written)
  • Excellent customer services and interpersonal skills.
  • Ability to respond to requests in a timely manner.
  • Ability to work independently and collaboratively.

How to Apply:

If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.

Closing Date: Applications close 4:59pm Friday, 2nd of January 2026,

CDC will have a shutdown period from Friday, 19 December 2025, until Monday, 5 January 2026. Applications are still welcome during this time, but please allow us time to review and respond after we return in the new year.