Internal Account Executive

PSC Insurance Brokers is expanding in Shepparton, and we're looking for an Internal Account Executive ready to bring their energy, insight, and client-first mindset to our growing team.

Whether you're seeking career advancement, a change in scenery, or a role that truly values your expertise, this could be your next big move.

What the Role Offers You

This is your opportunity to manage and service a portfolio of SME clients with the support of administrative resources - freeing you up to focus on what you do best: delivering exceptional service, building long-term relationships, and helping clients protect what matters most.

In this role, you will:

• Manage a diverse range of insurance needs, including SME Package, Property, Liability, Commercial Motor, Fleet, Financial Lines, and Retail.
• Provide exceptional customer service, predominantly via phone and email, with professionalism and accuracy.
• Build and maintain trust-based relationships with clients.
• Maintain high compliance standards and attention to detail.
• Identify and pursue new business opportunities with confidence.

This is a high-volume role, requiring strong attention to detail, efficient time management, and the ability to balance competing priorities. You'll report directly to the team leader, and have exposure to the Branch Manager and other senior brokers to assist with your development, whilst playing an important role in the growth of the Shepparton branch.

What You Bring to the Team

We're looking for a motivated professional with a proven track record in broking and a passion for client success.

You'll have:

• SME insurance experience preferred, but not essential – if you have strong customer service or administrative experience in a professional environment, we'd love to hear from you.
• Experience in commercial insurance broking or transferable skills from client/portfolio management, law, banking/financial services, or mortgage/finance broking will be highly regarded.
• A strong customer service focus, comfortable managing relationships by phone and email.
• Tier 1 or Diploma qualifications in Insurance Broking are ideal – however, training and qualifications will be provided as required, with completion obligatory for this level.
• A proactive, self-driven attitude and commitment to delivering real value to clients.

Why PSC Insurance Brokers?

We're a major player in the Australian insurance market, recently joining forces with Aviso Broking to create a national group with over 30 offices and 500+ team members. Our Shepparton branch is building something special—and we want you to be part of it.

What's in it for you:

• Make a real impact in a growing branch where your contributions won't go unnoticed.
• Grow your career through leadership pathways and ongoing development support.
• Work with great people in a collaborative, supportive environment.
• Enjoy great staff benefits such as paid parental leave, birthday leave, and a range of staff discounts.

Our Vision and Values

Focusing on our clients above all else is in the PSC DNA. This is the ethos that has shaped our culture, and the basis of the PSC DNA.

The PSC DNA is the framework that we live by. It outlines how PSC employees operate with regard to interactions between other internal parties, stakeholders, and, above all else, our valued clients.

We Will

• Always Think 'Client First"

• Own our Actions and Outcomes

• Respect Others and Word as a Team

• Find a Way to Get it Done

We Will Not

• Settle for "Good Enough"

• Take our Clients for Granted

• Trade Integrity for Convenience

• Tolerate Ego or Self-Interest

Ready to Take the Next Step?

If you're a skilled broker looking for a new challenge with a company that values growth, integrity, and people—you've found it.

Apply today and bring your expertise to a team that's committed to your success.