Senior Atlassian Tools Specialist

Sydney CBD

• 5+ years of experience in Atlassian administration JIRA, Confluence, Bitbucket.
• Experience in Atlassian Cloud support and on-prem to cloud migrations.
• Fixed term 12 Months |Hybrid working |Baseline salary of $149,739

About the Role

The role ensures that platforms such as JIRA, Confluence, and Bitbucket are effectively managed to support both development and business operations, while also maintaining compliance with data privacy and cybersecurity standards. This position plays a critical role in enabling agile delivery and improving the technology experience of our stakeholders across the organisation.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development supportaligned to icare's Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It's an exciting time at icare where no two days are the same; as a
Senior Atlassian Specialist
you will:

Atlassian Suite Management

• Lead the administration and optimisation of JIRA, Confluence, and Bitbucket (on premise and cloud).
• Design and maintain complex workflows, permission schemes, and automation within JIRA.
• Oversee and support Confluence configurations to enable effective cross-functional documentation practices.
• Manage and execute server-to-cloud migration for Atlassian tools, ensuring compliance with internal data governance and security requirements

System & Platform Administration

• Act as a senior escalation point, providing expert level support to end users.
• Drive platform improvements through proactive monitoring and analysis, in response to stakeholder feedback and requirements

Security, Compliance & Governance

• Ensure Atlassian tools are configured and operated in line with icare's security standards, including data privacy and healthcare data compliance.
• Develop and establish standards and processes that guide delivery teams to achieve objectives effectively and within agreed timeframes.
• Implement and enforce access controls, audit logging, and data retention policies.
• Partner with Cyber Security and Risk teams to conduct security reviews, risk assessments and incident response activities.

Strategy and Roadmap Development

• Contribute to the development of the tooling strategy, aligning platform capabilities with organisational goals, stakeholder needs and emerging technology trends
• Develop and maintain a roadmap, prioritising initiatives that enhance user experience, improve platform performance, and support delivery across the organisation

Skills & Experience

• 5+ years of experience in Atlassian administration (JIRA, Confluence, Bitbucket).
• Proven experience in Atlassian Cloud support and on-prem to cloud migrations.
• Expertise in complex workflow design, permissions, schemes, and automation in JIRA.
• Understanding of data privacy, cybersecurity principles
• Ability to provide first-level support and guidance for business and development teams.
• Experience setting a product vision, aligning priorities with strategic goals and translating strategy into an actional roadmap
• Established expertise in workers compensation in a particular area, e.g. PIAWE, WID, commutations.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW's agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a CircleBack Initiative Employer - we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.