Engagement Specialist

About Training Alliance Group (TAG)

Training Alliance Group (TAG) is a leading provider of employment and training services across Western Australia and a footprint in New South Wales. Through a range of government funded programs, including Workforce Australia, Inclusive Employment Australia, Transition to Work, Parent Pathways, Employability Skills Training and Self-Employment Assistance. TAG helps individuals overcome barriers and achieve long-term employment. Partnering with Registered Training Organisations (RTOs), ABV Training & Consulting (ABV) and Mining, Transport & Construction Services (MTACS), TAG also delivers nationally recognised vocational education in industries like business, construction, and community services. With a strong focus on inclusion, quality, and real outcomes, TAG is committed to building futures through meaningful support, training, and job opportunities.

Our centralised Activation team is part of our proven model providing a continuum of support for job seekers and students of all ages. TAG's approach builds trust and sets expectations; our suite of assessments provide insight allowing targeted interventions.

The Activation Centre is a step away from face-to-face service delivery. It's an exciting and challenging role as you will be working across our suite of programs to drive program integration and provide support to job seekers, students and employers. These programs include Workforce Australia, Transition to Work, Training Services, Employability Skills Training, Parent Pathways and Self-Employment Assistance.

• Supporting participants in reaching their education and employment goals through phone and video servicing. Our person centred approachrecognises a job seeker's existing skills, defining them by their future aspiration.
• Connecting participants to activities to meet their obligations.
• Welcoming participants into our programs and explaining the level of support and service we will provide as well as their responsibilities and obligations.
• Supporting participants with job matching, interviews, and resumes.
• Providing meaningful post-placement support to individuals in the workforce via phone support.
• Connecting with disengaged participants.
• Undertaking a range of centralised administrative activities.

Activities in the Centre will include welcoming participants, following up on non-attendance, assisting with resumes, implementing engagement strategies, job matching, rescheduling appointments, live chat, providing interview support, referrals to activities to meet obligations, promoting Self Employment Assistance courses and employer engagement.

To be successful in this role you will:

• Have passion or experience in working with people from a variety of different backgrounds.
• Have confidence with in-bound/out-bound calls.
• Possess highly developed communication and negotiation skills.
• Have the ability to work autonomously as well as work closely with a team.
• Possess excellent administration and time management skills.
• Have a demonstrated ability to deliver high quality, individually tailored customer service.
• Have previous experience working in employment services - desirable.
• Satisfy a pre-employment check including a National Police Check and a Working with Children Check.