Branch Manager

6 days ago

WA Country, Australia Commonwealth Bank Full time $104,000 - $160,000 per year

At CommBank, we're committed to enhancing the financial wellbeing of our customers and delivering outstanding service every day. As Branch Manager for our Wagin branch, you'll play a pivotal role in leading our team and ensuring seamless banking experiences across multiple channels.

What is a Multi-Channel Branch?


• Monday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. 


• Tuesday, Wednesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.   

Your Impact

As Branch Manager, you will:

  • Lead, coach, and develop your team to achieve individual and branch targets.
  • Foster a culture where people are empowered to thrive and grow their careers.
  • Build strong networks in your local community and identify new business opportunities.
  • Ensure exceptional service delivery across lending, deposits, and wealth management products.
  • Drive continuous improvement by capturing customer feedback and taking action.

Day-to-Day Responsibilities

  • Assist customers with general banking transactions and enquiries.
  • Build meaningful connections face-to-face and through direct channels.
  • Guide customers in using in-branch technology and digital banking options.
  • Complete Financial Health Checks and process applications for relevant products.
  • Motivate and mentor your team to deliver seamless customer experiences.

What We're Looking For

  • A proven track record in leadership within a busy, customer-focused environment.
  • Passion for delivering outstanding service and building strong relationships.
  • Ability to inspire and coach a team to achieve great outcomes.
  • Problem-solving mindset and confidence to ask challenging questions.
  • Open to learning, goal-oriented, and collaborative.

Why Join Us?

Endless career growth opportunities at CommBank.

Continuous training and development to support your aspirations.

Be part of a team delivering banking for the future to over 10 million customers.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 28/11/2025

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