Family Counsellor

Family Counsellor / Case Manager

• Specialist counselling role supporting women, children and young people impacted by family and sexual violence
• Deliver case management, risk assessments, counselling and outreach support in a values-led organisation
• Full-time role, based in Summer Hill with outreach across the Sydney LGA

The Impact of the Organisation

For almost 50 years, Jannawi Family Centre has been working with families experiencing family and sexual violence – providing specialist interventions to children aged 0–12 years and to vulnerable families. The service was established because people in the community recognised the urgent need to support children experiencing neglect and abuse and were compelled to act.

Jannawi exists because people were motivated to create meaningful change for children and families. Today, they continue this legacy through specialist, trauma-informed interventions that build safety, strengthen relationships and foster recovery. Guided by values of caring, respect, hope, integrity, community, compassion and growth, they remain deeply committed to ensuring children and families can heal and thrive.

The Impact of the Role

As a Family Counsellor, you will provide specialist support to women, children and young people living in the Sydney LGA who have experienced domestic, family and sexual violence. While the service is based at Summer Hill, much of the work will involve outreach, offering counselling, risk assessments, case management, practical support and, where appropriate, home visits and transport assistance.

Working as part of a multidisciplinary team alongside Social Workers and Early Childhood Teachers, you will contribute to a holistic service that delivers high-quality outcomes for families. Your role will be central in ensuring that clients are supported on their journey toward safety, recovery and healing from trauma, always in alignment with Jannawi's vision, purpose and values.

This position offers the opportunity to be part of a values-driven organisation where social justice and community impact are at the heart of the work.

Key responsibilities include:

• Assessing the needs of referred families and developing tailored case plans
• Providing individual, sibling and family counselling, as well as group-based programs
• Supporting parents to strengthen their parenting capacity, safety and communication
• Advocating for families and ensuring access to health, housing, legal and welfare supports
• Maintaining accurate records, progress reviews and therapeutic documentation
• Contributing to interagency meetings and coordinated care responses
• Participating in supervision, reflective practice and continuous professional development

About You

You are a skilled counsellor who brings empathy, cultural awareness and a strong commitment to supporting families impacted by trauma and violence. You're motivated by social justice and thrive in collaborative, multidisciplinary environments.

To succeed in this role, you will bring:

• A tertiary qualification in Social Work, Counselling or Social Sciences (or equivalent experience)
• Experience working with families affected by interpersonal violence, abuse or neglect
• A strong understanding of trauma-informed practice, child protection legislation and interagency guidelines
• Experience delivering both individual counselling and group-based interventions
• Knowledge of local health, housing, welfare and legal service systems
• Cultural competence in working with CALD, CARM and Indigenous families
• Highly developed communication and relationship-building skills

You will also hold:

• Current Working with Children Check
• National Police Check (or willingness to obtain)
• A valid NSW Driver's Licence

Please note: Culturally and Linguistically Diverse candidates are an essential criterion as this is a CALD-identified position as per the funding agreement. Please indicate this in your application.

Benefits of Working with Jannawi Family Centre

• Purpose-driven role in a long-established, values-led organisation
• SCHADS Award Level 5.1 + NFP salary packaging benefits
• Additional cultural leave (2) days per annum and flexible working arrangements.
• Join an experienced and dedicated team of professionals with the opportunity for further development and career growth.
• Directly contribute to improving the safety, wellbeing and recovery of families

How to Apply

If you're ready to bring your expertise and compassion to a role that directly supports women and children impacted by domestic and family violence, we'd love to hear from you. Upload your resume and a brief cover letter outlining your suitability and interest in the position.

If you have any questions or would like a confidential discussion about the role, please contact Chloe Barton at /

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.