AI Solution Architect

About Tungsten Automation
Tungsten Automation, formerly Kofax, is a global leader in AI-powered workflow automation solutions. We specialize in streamlining data-intensive workflows, driving digital transformation, and delivering intelligent automation solutions for enterprises worldwide. Our TotalAgility platform is at the forefront of revolutionizing intelligent document processing, workflow automation, and process orchestration.

Role Overview
We are seeking a highly skilled and innovative AI Solutions Architect to design and implement cutting-edge AI-driven solutions using Tungsten Automation's platform. This role combines deep technical expertise specifically with artificial intelligence, strategic consulting, and solution design to deliver transformative automation outcomes for enterprise clients. The ideal candidate will be a trusted advisor to clients, leveraging artificial intelligence along with the Tungsten Automation platform to solve complex business challenges and drive digital transformation initiatives.

Key Responsibilities

Solution Architecture and Design

• Lead the design and implementation of AI-powered automation solutions using the TotalAgility platform, with a focus on leveraging AI/GAI technologies and large language models (LLMs).
• Experience with retrieval-augmented generation (RAG), vector databases (e.g. Pinecone, Weaviate, FAISS), or enterprise search for AI-driven knowledge discovery.
• Practical experience designing structured prompts, fine-tuning models, and cost optimization strategies.
• Incorporate cloud architecture best practices to design scalable, secure, and efficient deployments of TotalAgility solutions.

Technical Expertise and Innovation

• Act as the subject matter expert on the TotalAgility platform, staying up to date with its features, capabilities, and roadmap.
• Also have a firm understanding of all primary Tungsten Automation solutions and offerings
• Leverage AI and machine learning capabilities, including natural language processing (NLP), computer vision, and LLMs, to optimize document processing, data extraction, and decision-making workflows.
• Apply relevant programming skills (e.g., Python, Java, or .NET) to support solution development and customization within TotalAgility.
• Identify opportunities to integrate emerging technologies into client solutions, driving innovation and competitive advantage.

Client Engagement and Consulting

• Partner with enterprise clients to conduct discovery sessions, assess business needs, and recommend tailored automation strategies.
• Deliver compelling technical presentations, product demonstrations, and proof-of-concept engagements to showcase the TotalAgility platform's value.
• Build trusted relationships with key stakeholders, including C-level executives, to drive adoption and long-term success of Tungsten Automation solutions.
• Experience with deploying, monitoring, and maintaining AI/LLM models in production (e.g., Azure ML, AWS Sagemaker, or Kubernetes-based ML pipelines)
• Provide thought leadership on AI-driven automation trends and best practices, both internally and externally.

Collaboration and Cross-Functional Leadership

• Collaborate closely with Product Management and Strategy teams to align client needs with the TotalAgility platform's roadmap and strategic direction.
• Provide feedback to Product Management and Strategy on emerging trends, client requirements, and opportunities for innovation.
• Work with Professional Services and Sales teams to ensure seamless solution delivery and client satisfaction.
• Mentor and support junior team members, fostering a culture of innovation and technical excellence.

Strategic Engagements

• Serve as the primary point of contact for high-value clients and partners, building trusted relationships and driving long-term partnerships.
• Lead strategic initiatives to expand the adoption of Tungsten Automation's solutions across client organizations.
• Identify opportunities for innovation and continuous improvement in client workflows, leveraging Tungsten Automation's cutting-edge technologies.

Security & Compliance

·       Strong grasp of enterprise security practices (IAM, data encryption, SOC2, GDPR, HIPAA) when integrating AI into regulated industries.

Qualifications

• Proven experience in solution architecture, AI-driven automation, or a related field, with a focus on enterprise-scale implementations. Ten (10) plus years experience expected.
• Deep technical understanding of AI/GAI technologies, including LLMs, machine learning, NLP, and computer vision, and their application in business automation.
• Strong technical knowledge of the TotalAgility platform or similar intelligent automation platforms.
• Expertise in using APIs, RESTful web services, and Tungsten Automation's SDK to integrate and customize solutions.
• Proficiency in relevant programming languages (e.g., Python, Java, .NET) to support solution development.
• Experience with cloud architecture and deployments, including designing scalable and secure cloud-based solutions.
• Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Strategic mindset with a passion for driving digital transformation and delivering measurable business outcomes.
• Bachelor's degree in Computer Science, Information Systems, or a related technical field required; advanced degree preferred.

Ability to travel up to 50% to support client engagements