Womensline – Crisis Intervention Counsellor

Positions Available:

Permanent part-time. 15 hours per week. Possibility to work additional shifts on a ad-hoc basis.

Location:

In-office, Brisbane City, QLD

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

Your new role

Crisis Intervention Counsellors provide phone-based crisis support to women, children, and other dependents—such as pets—experiencing domestic and family violence across Queensland. Using a trauma-informed approach, you will assess and understand the unique needs of each victim-survivor by completing comprehensive DFV risk assessments and practical needs assessments. Based on these assessments, you will develop appropriate safety plans and referrals. Additionally, you will provide compassionate, non-judgmental crisis counselling and psychological first aid to address and support emotional and psychological concerns. Furthermore, you will offer relevant information and clear guidance to assist victim-survivors in navigating and accessing available support systems.

Qualification requirement

Completed Bachelor's degree in Social Work, Human Services, Counselling, Psychology, or another relevant field acceptable to DVConnect

Position requirements

It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.

• A minimum of 2 year's experience in the social and community services sector, preferably working directly or indirectly with DFSV victim-survivors or providing crisis intervention support/ assisting high-risk clients. Other experiences relevant to working with vulnerable or at-risk individuals/families may be considered.
• Proven experience using relevant practice frameworks, theories or models to support vulnerable or at-risk individuals/communities.
• Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
• Experience providing supportive and culturally safe spaces for diverse communities – i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTQI+.
• Confident computer and telephone multitasking skills. You must be able to efficiently type case notes during calls and maintain database accuracy (Please note that Womensline has a high volume call / service demand environment – computer literacy and moderate to quick typing skills is essential).
• Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
• Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
• Flexible availability across a 24/7 roster.
• Full working rights in Australia.
• Hold a valid (P) BlueCard (or willingness to obtain).
• Valid ID.
• This position requires full-time availability for the first 3 weeks of emploment due to mandatory onboarding/training.

Remuneration

• SCHADS Award Level 4 – 5 (Award level and pay point is dependent on qualifications and level of relevant experience).
• Shift loading (afternoons, evenings, weekends and public holidays).
• Salary packaging, including novated leasing and meals and entertainment benefits.

Benefits

• Access to additional paid leave (e.g. DVC Recognition hours).
• Annual leave in advance and annual leave loading.
• Remmuneration reviews (e.g. pay point progression).
• Confidential Employee Assistance Program for employees and their immediate family.
• Access to on-shift support, monthly 1:1's with your Team Leader, professional supervision and call coaching.
• Work-from-home options after 3 months of employment.
• Professional development resources and career progression opportunities.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• Safe, inclusive and supportive work environment grounded in DVConnect's Values

To apply for the position, please submit a resume and cover letter. Please answer the following questions in your cover letter;

1. Please provide a concise overview of your availability to work across a 24/7 roster, including specific times or days of the week you are not available.
2. Do you acknowledge that this is a permanent part-time position guaranteeing 15 hours per week, with the possibility of working additional shifts when required?
3. Do you have any current commitments that may affect your availability (e.g. study, second job, sport, etc.)?
4. Do you have any planned leave until June 2026?
5. Please confirm which start date suits you: 24/11/2025 or 01/12/2025. Note: We will not be onboarding new staff after 01/12/2025 until mid-January 2026.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

For more information, please email