Customer Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia ABN Group Full time

  • 494631

  • Melbourne

  • Administration/Support Service

  • Customer Service

  • Full-time (Permanent)

Who Are We?

ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes and Homebuyers Centre.

What's On Offer

Join our Greenfields Preconstruction Team and help customers turn their dream home into reality. As a Customer Experience Coordinator, you'll manage a portfolio of customers and coordinate all elements of the preconstruction workflow—from sales acceptance through to construction—while ensuring timelines are met and the customer experience is exceptional.

Your Impact

  • Provide outstanding customer service during the preconstruction phase
  • Ensure contracts are delivered within designated timelines
  • Coordinate jobs from sales acceptance to construction commencement
  • Communicate with key stakeholders to proactively progress jobs

What You'll Bring

  • Passion for the building industry and delivering an awesome customer experience
  • Ability to build collaborative relationships and work as part of a team
  • Resilience and determination when faced with challenges
  • Excellent listening skills and attention to detail
  • Strong documentation and organisational skills
  • A positive attitude and sense of humour that lifts your team

Why Join Us?

We offer reward and recognition programs, health and wellbeing initiatives including an Employee Assistance Program, and a culture of belonging where you can be yourself. You'll have access to hybrid work arrangements, volunteer opportunities, and an accessible leadership team with a clear vision and purpose.

At ABN Group, people are at the heart of everything we do. We value diversity and inclusion and welcome applications from all backgrounds.

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