Marina Receptionist

Located in the beautiful bayside suburb of Manly, The Royal Queensland Yacht Squadron is one of Australia's premier yacht clubs, dedicated to providing the highest standards of customer service to both members and visitors.

We are seeking applications from anyone with a confident, friendly and helpful nature, who enjoys working in a busy and fast-paced environment and has strong multi-tasking skills. Our Marina Office plays a vital role in supporting the everyday running and operations of the Marina & Boatyard Facilities. Absolute professionalism is expected in the performance of this role. This is a full time role, working Tuesday to Saturday from 8.30am - 5.00pm. Flexibility will be important as shifts may vary due to needs of the business and support of other team members.  We encourage people with appropriate or similar experience, and mature aged individuals to apply.

Essential Criteria:

• Exceptional interpersonal and service skills
• High standard of personal grooming and presentation
• Experience with Microsoft products and preferably membership databases
• Excellent time management and multi-tasking abilities
• Answering phone calls and enquiries
• Taking bookings for casual berth space
• Experience working as a receptionist or in a similar role with excellent attention to detail
• Demonstrated ability to work as a team member

Desirable Criteria

• Knowledge of the sport (boating and sailing)
• Experience in a licensed club environment
• Own transport would be beneficial

Responsibilities include:

• Greeting and assisting members and guests of the club with professionalism and warm hospitality
• Ensuring that policies and procedures are performed correctly
• Data Entry using programs such as Microsoft Word, Excel and various programs online and in-house
• Managing the issue and return of access passes including following up and requesting information, taking payments and making phone calls
• Promoting the club by giving guests information regarding membership, sailing, marina and hospitality
• Assisting members, prospective members, guests and visitors daily with various enquiries

Please provide your cover letter and resume with at least 2 referees to Marina Manager Glen Scott

Applications for this new opportunity will close on Monday 1st September 2025.