Showroom Customer Service Consultant

1 week ago

Victor Harbor, Australia Aidacare Full time $45,000 - $65,000 per year

Showroom Customer Service Consultant

Location: Victor Harbor, SA

Hours: Monday – Friday, Full Time Permanent

Reporting to: Diana Phillips – Regional Retail Manager

About the Role

This role is a blend of customer service and administration
(approximately 60/40). You will support clients in finding Assistive Technology
that enhances mobility and independence, while also managing the administrative
processes that make this possible.

On any given day, you might be:

  • Demonstrating
    products in the showroom with clients and therapists,
  • Preparing
    quotes and processing orders,
  • Managing
    online and email enquiries, and
  • Liaising
    with funding bodies to ensure client needs are met efficiently.

The role requires strong attention to detail, accuracy with
data entry, and confidence in working across multiple software systems.

Key Responsibilities

  • Provide
    face-to-face and online customer service, ensuring a positive client
    experience.
  • Accurately
    prepare and process quotes, orders, and funding documentation.
  • Navigate
    multiple computer systems (web-based and proprietary) to manage enquiries
    and records.
  • Respond
    promptly to email and online enquiries in a professional manner.
  • Liaise
    with therapists, government funding agencies, and clients to coordinate
    timely solutions.
  • Maintain
    showroom presentation and stock as required.

Skills & Qualifications

  • Minimum
    typing speed of 30wpm with strong computer literacy (essential).
  • Previous
    customer service or administrative experience preferred.
  • Excellent
    written and verbal communication skills.
  • Ability
    to remain composed in a fast-paced, high-volume environment.
  • Strong
    organisational skills with attention to detail and accuracy.
  • Willingness
    to obtain relevant checks (Police/NDIS Worker Screening).

Benefits

  • Employee
    discounts on Aidacare health equipment products and services.
  • Quarterly
    incentive scheme.
  • Employee
    Assistance Program (mental wellness support).
  • National
    benefits program (retail, insurance, gym and more).
  • Comprehensive
    training program to equip you for success.

About Aidacare

Aidacare is a national leader in the Healthcare Equipment
industry, with over 1,300 staff across 90+ locations. We pride ourselves on
innovation, excellence, and supporting our clients to live more independently.

How to Apply

If you're organised, tech-savvy, and enjoy helping people,
we'd love to hear from you. Please click "Apply Now" to join our Victor
Harbor team and make a real difference.

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