Operations Manager – Customer Support

6 hours ago

Melbourne, Victoria, Australia Detector Inspector Full time $80,000 - $90,000 per year

Operations Manager – Customer Support & Scheduling

About Us

At Detector Inspector, our purpose is safer homes—and we're passionate about the work we do. Since 2005, our founders have driven our mission to make homes safer for tenants and simplify compliance for property managers. Today, we deliver over 500,000 smoke alarm, gas, and electrical safety checks each year across Australia, supported by our 500+ field services team entering 2,500 homes daily. Our world-class, tech-enabled platform is miles ahead of the competition, making compliance smarter, faster, and easier for agencies.

Why You'll Love Working Here

Working at Detector Inspector means joining a team that supports one another, tackles challenges head-on, and commits to learning and growth—together. We bring energy and solutions to every conversation, all in pursuit of our mission to make every home in Australia safer.

Our organisational culture is the cornerstone of our identity, emphasising values such as safety, customer-centricity, our people make the difference and opportunities for all. These values guide us every day.

What's On Offer

  • Generous Reward Package:
    Salary of $80,000–$90,000 per year, plus superannuation and bonuses of up to $15,000 annually.
  • True Flexibility:
    Hybrid model—collaborate in-office and work remotely.
  • Fast-Paced Culture:
    Join a passionate, supportive team that celebrates success.
  • Perks & Benefits:
    Exclusive DI discounts, ongoing learning and development, and access to EAP
    .
  • Community & Connection:
    Social events and team gatherings to foster camaraderie and collaboration.

The Role

We're looking for a
Planning and Optimisation Manager
to take ownership of scheduling operations and lead a team that keeps our services running smoothly across Australia and the Philippines. This role is all about balancing people leadership with data-driven decision-making—optimising schedules, monitoring service levels, improving processes, and delivering insights that align with company goals.

What You'll Be Doing

  • Lead & Develop:
    Mentor, coach and support Scheduling Team Leaders to build a collaborative, results-driven culture.
  • Drive Efficiency:
    Create, implement, and improve scheduling processes to deliver smarter outcomes.
  • Leverage Technology:
    Work with current and future scheduling platforms to enhance performance.
  • Data & Insights:
    Present analysis and performance trends to stakeholders, influencing strategy and ensuring alignment across the business.
  • Collaborate:
    Partner with internal teams to strengthen consistency and operational excellence.

What We're Looking For

  • At least 5 years' proven experience successfully leading a Business Support, Operations, or Customer Support team
  • Strong leadership, mentoring, and delegation skills Strong background in contact centre or operational workforce planning
  • High-level data analysis, reporting, and process improvement capability
  • Organised, detail-focused, and resilient in a fast-paced environment
  • Energetic, adaptable, people-focused, and motivated to achieve results

Ready to Lead & Optimise?

If you're a collaborative leader with a passion for people, data, and operational efficiency, this is your opportunity to make a big impact.

At Detector Inspector, we believe in opportunities for all and are committed to creating an inclusive workplace that reflects the diversity of our community. We strongly encourage applications from candidates of all backgrounds who share our values.

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