Branch Concierge

Concierge - Mandurah Branch

We are looking for a Concierge to join our Mandurah branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster hours per week):

• Monday, Thursday and Friday: 9am - 4pm
• Tuesday and Wednesday: 9.15am - 4pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you interact with. You'll be the first point of contact in the branch, helping customers feel welcome and supported, and guiding them to the right solutions - whether that's self-service, digital banking, or a specialist team member.

We're looking for someone who brings initiative, curiosity, and a proactive mindset - someone who sees the bigger picture and is ready to contribute meaningfully to the team and customer experience.

More specifically, you will:

• Build a personal connection with customers through meaningful conversations
• Help customers use our in-branch technology and digital banking options
• Respond to customers' transactional needs, ensuring they leave satisfied
• Identify opportunities to improve service and support team efficiency
• Participate in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback and take action to improve service

We're interested in hearing from people who:

• Ask the right questions and find the right solutions, placing the customer at the centre of everything they do
• Bring a passion for service excellence and a proactive approach to supporting both customers and colleagues
• Thrive in a busy, commercial environment and enjoy thinking ahead
• Are comfortable working independently while contributing to team success
• Have a genuine passion for doing the right thing and making a positive impact

If this sounds like the role for you, we'd love to hear from you.

Apply today

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.