People & Capability Manager

About You

You have a highly collaborative approach and working style linked to building strong partnerships with business leaders. You are a skilled communicator, able to deliver messaging in appropriate ways to partner with senior managers and business leaders to drive the People Strategy. You also have effective influencing and negotiation skills with the ability to effectively implement and embed change.

About the Role

The People & Capability Manager role is based at Acacia Prison in Wooroloo WA and may work across multiple sites, providing an informed, professional and efficient service on all aspects of people & capability management and strategy, as determined by the business.

This includes partnering with General Managers & Contract Directors and senior staff to identify P&C priorities and recommend appropriate people management solutions in relation to organisational development, culture and change to deliver outcomes and manage issues. The P&C Manager ensures that the delivery of programmes and initiatives is closely aligned with Serco's vision and goals.

To be successful you will have:

• Tertiary qualification in human resource management or a related field.

• Ability to analyse people issues and relate them to commercial outcomes.

• Coaching/Mentoring skills.

• Linking people strategy and initiatives at a business unit level to the commercial success of an organisation, understanding where HR can add value to the business.

• Use of commercial acumen to set priorities with a financial return, balanced against other business success factors.

• Analyse people issues affecting business unit performance and making changes to demonstrably rectify and improve issues.

• Strong generalist HR background working across the employment lifecycle with sound knowledge HR specialisms i.e. Reward, Recruitment, Workforce Planning, Performance Management, OD, L&D and Employee/Industrial Relations

• Solid experience investigating and managing workplace grievances and complaints.

• Evidence of delivering change in complex and demanding environments.

• Account management (i.e. monitoring and managing the quality of HR delivery services within the business unit).

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including Defence, Justice, Immigration, Healthcare, Facilities Management and Citizen Services.

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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