Account Manager

Proclaim is looking for a dedicated Claims Account Manager in our Insurance Liability department. This role will be based in Melbourne CBD on a full-time basis.

Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree

As a dedicated Account Manager, you will look after our Insurer clients which includes:

ownership and management of a portfolio of public liability incidents and claims

liaising with relevant parties

assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.

1)     Ownership and maintenance of a portfolio of files

Early and effective liability assessment

Assessment and justification of reserves in line with authority levels

Employ proactive early intervention strategies to reduce claims cost

Develop a strategy for claim resolution

Prioritise tasks to oversee up to claim files

Assessment of recovery prospects

2) Ownership and maintenance of Trust Accounts where appropriate

Manage client's trust account including payment of legal invoices and settlements

Reconciliation of Trust Accounts

Keep Trust Accounts in the black

3) Maintain the client relationship to achieve superior results

Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means

Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers

Provide training, as required, to the insured to facilitate improved risk management

Report to and update relevant stakeholders regarding claims as required

Facilitate regular and structured contact with clients

4) Competent use of systems and processes in claim management

Effective use of Figtree, Organise It, and Outlook

Understand and adhere to Proclaim processes and procedures

Understand insurance policy review, application and policy coverage

5) Supporting the achievement of company goals and vision

Effective file and claim management to support Proclaim in meeting objectives and targets (budget, new business and existing business)

Account retention and development of new business

Utilise marketing and networking opportunities

Support other team members as required

Skills and Experience:

 Bachelors Degree in Law

Accuracy, attention to detail and quality

Time management and demonstrated ability to prioritise and multi- task

Effective Negotiation and advocacy ability

Strong verbal and written communication including sound telephone manner

Computer skills – Usage of internal systems

Drafting documents, letter writing and typing ability

Ability to run and interpret reports

Solid analytical and dispute resolution ability

Relationship building

Presentation skills

Technical Skills:

Broad understanding of the Insurance industry

Understanding of the Insurance Contracts Act

Understanding of the Insurance Code of Practice and Privacy Code

Understanding the role of brokers and industry stakeholders

Understanding of Law/Tort/ Contracts and State Jurisdictions

Interpretation of policy/clauses/exclusions

Solid understanding of the client structure, fee structure and invoice process

Ability to assess quantum and reserve effectively

Ability to identify conflicts of interest

Understanding of Lloyds of London key processes

Who we are:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

DWF operates with 35+ offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, and Melbourne.

Why work for us?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF believe in giving back to our community. We offer 2 volunteer days off a year for you to get out and lend a helping hand to those in need. This is a great time to connect with others and learn more about our community.

We also grant you birthday leave Who wants to work on their special day? A day off is our birthday present to you to enjoy it however you wish.

We offer a flexible work from home model and all your technology needs will be provided for.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. 

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.