Project Manager

About LEAP

LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market-leading software we develop, and support is used by more than 71,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 800 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.

Meet the Implementations team

Our Implementations Team are experienced LEAP specialists who bring new users into our network and set them up for success from day one. As a trusted LEAP expert, you'll work closely with clients to ensure a smooth and efficient adoption of LEAP software, enabling a seamless transition that allows our clients to focus on what they do best.

From initial project meetings through to follow-up training, you'll provide hands-on, on-site, and face-to-face support. This personal approach gives our clients both comfort and confidence in the power of our products.

This is a valuable opportunity to make a meaningful impact - guiding clients from their very first interaction with LEAP right through to 'business as usual'.

What you'll do

As a Project Manager you will provide clients' with a successful implementation experience. You will be the key link between our internal experts and our clients - coordinating timelines, data collection and transition, managing expectations, and ensuring every step of the onboarding journey runs seamlessly. This is a hands-on, client-facing role where your ability to organise, communicate, and guide will have real, lasting impact.

To make this happen, you will:

• Manage clients' expectations in the lead up to implementation with regards to software functionality, implementation timeline and sequence
• Schedule transitions and installations
• Work closely with various internal and external stakeholders to ensure the on-time implementation of LEAP
• Maintain documentation
• Provide consistent contact with the client throughout the implementation process
• Meet with the client before, during and after the implementation to LEAP

What you'll bring

You'll have 2+ years' experience working with legal practice management systems, and your technical skillset will include:

• Solid understanding of database environments
• Proven ability to manage conflicting priorities and deadlines to achieve business outcomes
• Confidence liaising with internal and external clients and their IT Partners
• Experience using LEAP

You are the type of person who

• Is proactive – you take prompt action to accomplish objectives, and achieve goals beyond what is required
• Is passionate about client satisfaction – you take responsibility for client satisfaction and loyalty and can sense the appropriate approach to ongoing client support
• Has high impact communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Has exceptional time management – you can effectively manage your time and resources to ensure that work is completed efficiently and to the highest of standards

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join LEAP?

• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won't be another 'cog in the wheel' here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. LEAP is the leading provider of Legal Practice Productivity Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies.
• Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and monthly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh and an on-site barista.
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.