Customer Service Representative

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $50.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

QV Melbourne is an indoor-outdoor shopping precinct located in the heart of Melbourne's CBD. Accessible through its network of laneways, QV exemplifies the quintessential Melbourne experience from food to fashion and so much more - from convenience to adventure, QV has everything from culinary delights to urban attire.

Catering to a variety of customers, including international and domestic tourists, students, office workers and CBD residents, you'll be the welcoming face of one of Melbourne's most iconic destinations.

Join our team at QV Melbourne as a Customer Service Representative. This is an ongoing casual role, working 30 hours per week on Tuesday, Wednesday and Thursday 10am to 7pm and Saturday 10am to 6pm. You will make an impact by:

• Being the first point of contact for customers and retailers, delivering exceptional service.
• Assisting with directions, car park validations, trading hours, and general enquiries.
• Managing customer feedback and resolving complaints professionally.
• Handling information desk duties, issuing gift vouchers, and maintaining retailer contact lists.
• Supporting incident coordination and smooth centre operations.

About You

You're passionate about helping people and thrive in a role where every day brings variety. Your communication skills will ensure you can clearly and professionally engage with a broad cross section of the community. You will bring:

• Relevant experience in retail Customer Service.
• Sound communication skills.
• Flexibility to work 30 hours per week on Tuesday, Wednesday and Thursday 10am to 7pm and Saturday 10am to 6pm.
• Preferred (but not essential) is the ability to speak Mandarin.

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

• Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive 'Dexus' days), and our holistic Safe and Well program. Your health and happiness is a priority.  
• Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey. 
• Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
• Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
• : Supporting parents and carers through coaching and education. We understand the importance of work-life integration. 

We are dedicated to creating an inclusive workplace that values diversity in every form. We are actively striving to close the gender pay gap and invite applications from individuals of all genders, backgrounds and abilities. If you believe you can thrive in this role but do not meet every requirement, we encourage you to apply. 

Reach out to .com if you require any accommodations or additional support during our recruitment process; we're here to help.

Ready to help create the future? Apply now or visit

Join Dexus and 'unlock potential, create tomorrow'.