Case Manager

Work type: Full time

Salary: $89,292 - $96,073

Grade: CCP3

Occupation: Prison and Corrective Services

Location: Southern Metropolitan

Reference: DJCS/8325

At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We're proud of the important work we do across Victoria. Want to be part of it?

• Make positive changes to the lives of people in the justice system
• Brand new, state of the art offices overlooking Port Phillip Bay
• Receive comprehensive training when you commence and throughout your career

Do you want a career making a difference in people's lives and contributing to the safety of your community but feel a custodial environment isn't for you? The Department of Justice and Community Safety are looking for people like you to join as a Case Manager with Community Correctional Services.

Community Correctional Services (CCS) is a state-wide service that manages individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole.

Evidence suggests that when a person's risk profile allows it, community-based rehabilitation is more effective at addressing offending behaviour than time in custody.

Based out of justice service centres across Victoria, our team of case managers take charge of the supervision and coordination of services for individuals subject to statutory court orders.

Why we love this work

As a Case Manager, you will work closely with a diverse array of people. Our clients people who have made unfortunate decisions in challenging situations. Often, their actions have been incited by traumatic life experiences.

In your work, you will hear another person's story. You will come to understand their world view. And you will hold them accountable for their decisions. You will be part of giving those who've offended a second chance to make a more positive contribution to the community.

Your job won't always be easy, but with a strong work ethic and a belief in what you're doing, you will be able to take pride in your work and will know what it's like to make a genuine difference in someone else's life.

Read about how you will be supported in your role with CCS

What a case manager does

As a case manager, you will help a caseload of people meet their court order conditions and help connect them to community programs and services.

Your objective is to reduce the risk of your caseload reoffending. There are a range of ways you will do this, including:

• conducting risk assessments
• preparing case plans
• providing interventions
• attempting to address the underlying causes of offending.

Learn more about what a case manager does Via our Website and On YouTube.

For queries about this position, contact Margaret Gerandt on or via email at [email protected].

What's in it for you?

• A fair salary
• Generous leave entitlements
• Transparent performance framework
• Employee Wellbeing support
• Comprehensive training when you commence and throughout your career
• Secondment and promotion opportunities
• Corporate discounts and salary sacrifice options

What we're looking for in new case managers

At CCS, we regularly give new opportunities to promising candidates moving from other workplaces and similar industries, and we also support current staff to advance their careers.

We look for:

• a demonstrated understanding and/or experience in effective case management practices
• excellent verbal communication skills and confidence in dealing with people exhibiting challenging behaviours
• a proven ability to model pro-social behaviours to a caseload of individuals
• a passion for supporting clients in the justice system while contributing to community safety; and
• tertiary qualifications in Criminology, Social Work or a related field (desirable).

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff in a number of roles, including prison officers, community corrections officers and field officers. This support includes a culturally appropriate attraction and recruitment process. To learn more, click here or email [email protected]

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Sunday 13 July 2025 at 11.59PM