Acumatica Functional Engineer

3 days ago

Sydney, New South Wales, Australia Traild Full time $80,000 - $120,000 per year

TRAILD: Who are we?
TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

About
Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?
We're looking for a talented, passionate, and motivated Acumatica Functional Engineer to join our Solutions team at TRAILD.

In this role, you'll play a key part in leading Acumatica integration projects and providing exceptional ERP support to our customers. You'll collaborate closely with internal teams and clients to deploy, support, and enhance TRAILD's AP automation solution — ensuring seamless integration and exceptional customer outcomes.

This position is ideal for someone who understands ERP systems deeply, enjoys problem-solving, and is comfortable bridging the gap between functional and technical.

Key Responsibilities

  • Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.
  • Assist the Sales team to demonstrate how TRAILD can help prospects streamline, automate, and protect their accounts payable processes.
  • Configure, test, and troubleshoot technical integrations to ensure seamless deployment and user adoption.
  • Collaborate with customers to understand business requirements and deliver tailored ERP/AP solutions.
  • Lead and support client implementations of TRAILD's AP automation platform with Acumatica.
  • Create and maintain clear documentation, technical notes, and knowledge base articles.
  • Partner cross-functionally with Sales, Product, Customer Success, and Technology teams to ensure customer success and solution excellence.

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