Customer Care Representative

4 days ago

Traralgon, Victoria, Australia Gippsland Water Full time $60,000 - $80,000 per year

Are you known as someone that goes out of their way to help others? Do you have a wealth of experience resolving complex customer queries? Do you have well developed communication skills and enjoy working as part of a team? If so, apply now

1 x Permanent full-time position

1 x Temporary full-time position (up to 11 months)

Our organisation

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

  • Maintaining affordable quality water and wastewater services for our customers
  • Our sustainable future and future of the region
  • Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

  • Competitive salary
  • Ongoing training and development opportunities
  • Work variety
  • A positive environment
  • Work/life balance, with the opportunity to negotiate flexible working arrangements.

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

The role

The Customer Care Representative will proactively engage with some of our most vulnerable customers, providing tailored support and guidance through Gippsland Water's assistance programs. Your work will balance compassionate customer care with effective debt management, ensuring compliance with industry standards and company policies.

You'll be part of a team that values customer wellbeing and community support. This role offers meaningful work where you can make a difference, while developing your professional skills in customer care and debt management.

What you'll bring

  • Empathy and the ability to communicate with sensitivity
  • Problem-solving and negotiation skills
  • Confidence in working independently and proactively
  • Strong written and verbal communication skills, including computer literacy skills.
  • Experience in debt management (desirable)

How to apply

For enquiries relating to this position please contact Tracy Stewart, Customer Care Team Leader on phone

We will be viewing applications as they are received.

Before applying for the position applicants should read the position description and included selection criteria. All applicants need to provide a statement addressing all selection criteria along with a copy of your current resume to be considered for this position.

Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.

Shortlisted applicants may be required to undertake a National Police Check.

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