Senior Case Manager

1 day ago

Sydney, New South Wales, Australia EML Full time $80,000 - $120,000 per year

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Senior Case Manager, you will pro-actively and effectively manage claims, including disability management aspects of a caseload of claims within the legislation or policy and achieve compliance with the performance measures. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a full time, permanent position based in the Sydney office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

  • Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.

  • Liaise with all internal and external stakeholders regularly to progress strategies and actions.

  • Assess aspects of liability and recovery relevant to the legislation or policy.

  • Undertake ongoing reviews in relation to entitlements and payments.

  • Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.

  • Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.

  • Ensure claims files are accurately and professionally updated on a regular basis.

ABOUT YOU

  • Demonstrated experience in worker's compensation claims management

  • An empathetic, resilient, and motivational approach to provide customer centric support

  • A driven professional with highly developed written and verbal communication skills

  • Careful consideration to detail with a high concern for accuracy

  • Strong stakeholder engagement and management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture

  • Flexibility with opportunity to WFH when you are fully trained in your role.

  • A corporate wellbeing program with discounted health insurance and gym membership

  • Access to discounts at over 350 retailers through our Rewards Hub program

  • Entitlement to an annual tenure and performance-based recognition reward

  • Comprehensive learning and development support

  • Companywide events to celebrate success.

  • Quarterly Reward and Recognition Awards

  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
 

  • Senior Case Manager

    1 week ago

    Sydney, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time $80,000 - $120,000 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.SENIOR CASE MANAGER | WORKERS COMPENSATION | SYDNEY NSWAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As...

  • Senior Case Manager

    1 week ago

    Sydney, New South Wales, Australia Gallagher Full time $90,000 - $120,000 per year

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Senior Case Manager

    5 days ago

    Sydney, New South Wales, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Senior Case Manager

    7 days ago

    Sydney, New South Wales, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Senior Case Manager

    1 day ago

    Sydney, New South Wales, Australia NSW Department of Planning, Housing and Infrastructure Full time $151,227 - $176,110 per year

    Together we shape thriving communities, public spaces, places and economies.Lead transformative environmental assessments of State significant projects, shaping strategic infrastructure and driving policy innovation in a high-impact planning roleTemporary (Up to June 2027) full-time (35 hours per week) opportunity,Office location based in Parramatta NSW with...

  • Senior Case Manager

    3 days ago

    Sydney, New South Wales, Australia DXC Technology Australia & New Zealand Full time $90,000 - $120,000 per year

    Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At...

  • Senior Case Manager Level 1

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Insurance Full time $90,000 - $120,000 per year

    SENIOR CASE MANAGER – PERSONAL INJURY – SYDNEY, NSW    At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring...

  • Senior Case Manager Level 2

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Insurance Full time $80,000 - $120,000 per year

    SENIOR CASE MANAGER – PERSONAL INJURY- SELF INSURANCE– SYDNEY, NSW    At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our...

  • Case Manager

    1 week ago

    Sydney Olympic Park, New South Wales, Australia Melbar Pty Ltd Full time $90,000 - $120,000 per year

    Flexible Hybrid Work - up to 3 days a weekBase salary + Bonus & IncentivesFun, vibrant and supportive team cultureExperienced and Supportive Managers and LeadersSponsorship available for the right candidateAbout MelbarMelbar is a leading Aged Care Service provider dedicated to providing seniors with high-quality in-home aged care services. Providing various...

  • Associate: Corporate M&A

    5 days ago

    Sydney, New South Wales, Australia White & Case LLP Full time $120,000 - $180,000 per year

    The opportunityAre you ready to make your mark as part of the Corporate M&A team in our Sydney office?As a Senior Associate, you will apply good judgment and excellent analytical skills to your work. Highly organised and self-motivated, you'll be a team player with a strong professional presence and client focus.Our Mergers & Acquisitions (M&A) Practice is...