Receptionist / Admin Assistant

We have an opening for a friendly, and reliable and fast paced receptionist who is passionate about delivering exceptional patient experiences.

If you have a passion for providing exceptional customer service, are a reliable person who can work well as part of a team and can work at a fast pace we might have the perfect role for you

About You

As someone who is a 'people person' you get enjoyment from being a 'front of house' contact and a natural desire to provide exceptional customer service experiences knowing the value this brings to the experience of our clients.

You have a proven ability as a fast learner who can multitask, work at a fast pace and implement systems and processes.

You have a can-do attitude and are passionate about doing things to the highest level – getting genuine satisfaction from knowing that this directly impacts the success of the clinic and those around you.

You are flexible and genuine, working together as part of a team to ensure efficient and successful operations of the business.

If this sounds like you, we'd love to hear from you.

About the Role

This is a permanent part-time role of approximately 16-17 hours per week.

Potential for more hours may exist over time, including as leave cover from time to time.

The role specifically requires Saturday morning work and evening closing shifts.

Additionally, as a member of a small administrative team, flexibility to work extra hours to help provide leave coverage for the team and/or varying days/times is considered as a strong positive to help the admin team work together to successfully provide the admin support for the clinic.

Core responsibilities include:

• "Front of house" patient experience: first and last contact for people who visit us & helping them through every stage of the patient journey
• Conversion of enquiries to bookings
• General Reception: including appointment scheduling, invoicing / payments, collecting details for 3rd party schemes, etc
• Administration: including data entry and collection, patient details, managing patient claims and task lists
• Direct support to clinicians allowing them, to provide the best service possible to our clients
• Support marketing systems
• Support Administration Team Leader and clinic management
• Stock sales & stock control

Candidates must be reliable and professional, with a commitment to high level customer service. A growth mindset means new ideas are embraced and supports a genuine desire to help improve our business and the outcomes we achieve.

The successful applicant may have experience in a health administration role, but also may not have experience but possess the positive attitude, willingness & ability to learn that makes a great candidate.

Did you know? Positive patient experiences with administrative teams have been proven to improve patient outcomes in response to clinical treatment. That is how important this role is to us and our clients.

About Us

Our purpose is to help as many people as we can as much as we can.

We are an established family-owned & operated business with a strong reputation in the local community for providing exceptional service which has helped us directly help over 1500 people in the past year. The ripple effect of this number and how many people are indirectly benefitted is far greater and something that continues to drive us as a team.

This impact goes beyond the value provided by our treating therapists. The whole team contributes to this, including from the 1st contact a potential patient has with us to the last contact after finishing treatment and everything in between. The clinical services, while significant, are only a portion of this and our admin team has a genuine and strong impact on our clinic success and the experience and outcomes of our patients.

Our patient feedback surveys regularly include comments on our admin team with consistent use of words such as friendly, helpful, efficient and professional. We take great pride in this and it is important for us to sustain.

Our team shares the cultural values to "Earn Trust, Exceed Expectations, Show How Much You Care". These guide us on a daily basis to be the best we can for our community and each other as a team.

REQUIREMENTSDue to various legislative requirements we must adhere to, to be eligible for this role you are required to be able to provide & maintain proof of all of the following:

• NDIS Worker Screening
• Police Clearance (current year)
• Working With Children Check

If you believe that your values align with ours and you see yourself becoming part of our dynamic team, please email applications to including all of the following:

• Resume

• Cover letter that specifically includes

• why you would like to work with us

• why you're the right person for this role
• includes 1 example of how you demonstrate each of our 3 core clinic values of earn trust, exceed expectations and show how much you care
• Any restrictions to your ongoing availability Monday – Saturday (if no restrictions please confirm this)
• Complete a DISC profile at ​ and include a screenshot of the free results report

Applications close 5pm Monday 10th November 2025

Only applications that address/include the above will be considered. only shortlisted candidates will be contacted.