Pathway Guidance Advisor

Company Description

About Us

Navitas is a leading global education provider driven by a commitment to transform lives through education. It employs more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world. Navitas consists of two distinct divisions: University Partnerships (UP) and Careers & Industry (C&I) divisions.

The C&I division, which represents a significant part of the Navitas portfolio, brings together niche colleges offering higher education, VET, professional development and employability skills to more than 25,000 students across 22 countries. We employ approximately 1,800 staff to deliver programs in five regions: Australasia, UK, South West Europe, Germany/Switzerland/Austria and the US.

Navitas Skilled Futures delivers the Adult Migrant English Program (AMEP) on behalf of the Department of Home Affairs, and the Skills for Education and Employment Program (SEE) on behalf of the Department of Employment and Workplace Relations. We are also the 2021, 2022 and 2023 winners of the NSW Premier's Multicultural Community Medals.

We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

Job Description

At Navitas Skilled Futures the Pathway Guidance Advisor is responsible for the provision of student support services and high-quality vocational, education and training advice and guidance to Adult Migrant English Program (AMEP) clients.

Key Result Areas

Client/Relationship Management

Ensures consistent delivery of services to clients by:

• positively shaping the clients' first impression of Navitas Skilled Futures
• liaising closely with the Academic Team Leader and training staff to determine the best pathway options for clients (including assisting with Pathways to Work program placements)
• liaising and working effectively with members of the educational and operational delivery team to provide timely and relevant assessment to clients on progress against their goals, as outlined in the Individual Pathway Guide (IPG)
• liaising with stakeholders, including jobactive providers, Centrelink, community organisations and local industry and mainstream service providers for potential pathway or referral service and employers for Pathways to Work program work experience placements
• supporting relationships, alliances and networks with external clients and bodies regarding assessment services, pathways counselling and referral information, as required.

Pathway Advice Services

Ensure pathways advice to meet client needs by:

• conducting program interviews and completing Individual Pathway Guide (IPG) or equivalent for clients
• conducting orientation for all new AMEP clients
• providing high-quality employment, vocational and educational pathways advice and information to AMEP clients
• referring clients with personal issues to appropriate service providers
• maintaining up-to-date materials and resources required for pathways information and client referrals
• working closely with the Operations and Academic Team Leaders to improve the pathway guidance services to meet client needs
• assisting with SRC meetings/Job Clubs/alumni meetings
• organising and delivering information sessions/workshops to clients, staff and external stakeholders

Reporting and Administration

Ensure pathway guidance services meet stakeholder and contract expectations by:

• promptly and accurately supplying assessment information to clients, as required
• maintaining accurate manual and electronic records of client assessments, interviews and progress against the client's IPG
• maintaining referral/stakeholder database
• ensuring legislative and contract privacy regulations are understood and implemented
• ensuring client records and personal information are stored securely according to the Navitas Skilled Futures privacy policy
• cooperating with other Navitas English Skilled Futures staff and external agencies in a way which ensures Navitas English Skilled Futures complies with privacy regulations.

Professional Development

Ensures currency of knowledge, skills, materials and modes of pathway guidance delivery and information by:

• maintaining up-to-date professional knowledge and skills in the area of pathways advice, settlement services, local and Commonwealth government services, employment pathways, the Vocational and Education Training (VET) sector, the Skills for Education and Employment (SEE) providers and community ESL services in the region
• attending and contributing to site staff meetings to ensure clients' needs and interests continue to be addressed
• contributing to the development and implementation of annual professional and curricula development plans
• iaising with and actively promoting Navitas Skilled Futures programs, services and expertise in professional forums, and to organisation and clients, as required.

Qualifications

The candidate we seek will ideally have the following:

Essential:

• Demonstrated knowledge of settlement services, State and Commonwealth government services, the Vocational and Education Training (VET) sector, AMEP/SEE providers and other ESL services in the region.
• Knowledge of issues that impact on migrant and refugee settlement
• Relevant experience/knowledge in using technology, including a variety of career development related tools, email, Microsoft word, internet and databases
• Demonstrated high level interpersonal, written and verbal communication skills in a multicultural learning environment

Desirable:

• Prior use of government program student databases
• Knowledge of the AMEP contract requirements and KPIs related to assessment and counselling.

Additional Information

At Navitas Skilled Futures our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

How to Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.
• The application period ends on 14 Nov 2025.

Like to find out more?

For a confidential discussion please contact: Academic Team Leader, Vinh Nguyen Operating hours are between 8:30 am - 5:00 pm) or