Receptionist - Overnight shifts - YHA Brisbane City
1 week ago
- Be part of a collaborative team that values excellence and innovation
- $25.85 base rate + penalty rates
- Discounts on accommodation, travel & tours
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.
About the role:
We're seeking a part-time Front Desk Extraordinaire—someone with a vibrant spirit and a passion for providing exceptional customer service. This role involves fostering a friendly and lively atmosphere, responding to guest inquiries with helpful local insights, ensuring seamless check-ins and check-outs, and offering vital information to ensure a pleasant stay. Additionally, the successful candidate will resolve any guest concerns or disputes, escalating them to management when necessary.
What are we looking for:
- Previous experience in front desk reception, customer service in an accommodation setting
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including mostly night shifts, weekends and public holidays (Overnight shift usually 11pm to 7am - but this may vary)
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions
Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Work together – We open doors for each other as well as our guests
- Give our best – We bring our best selves every day we come to work
- Put our guest first – We know great hosts make great holidays
- Think differently – We see problems as opportunities
- Have fun – We celebrate and enjoy being together
What's in it for you
- Travel Perks: Free stays across our network – because we love travel as much as our members do
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Access to benefits at various stores and across the YHA network
- Growth: Professional development and career opportunities throughout YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program
- Referral Program: Know someone great? We reward successful candidate referrals
Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role
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