Customer Service Officer

2 hours ago

Geebung, Queensland, Australia Bears Auto Group Pty Ltd Full time $40,000 - $60,000 per year

NOW HIRING – CUSTOMER SERVICE OFFICER | GEEBUNG

Join the Industry Leader in Automotive Repairs – Bears Auto Group

Company Profile:

Bears Auto Group are the industry leader in automotive vehicle repairs, hail repairs, ADAS calibrations, vehicle logistics, and glazier services. Established in 1986 and still a family-owned and operated business, we have expanded into multiple states and service multiple work providers, including major insurance companies and vehicle manufacturers directly. With a vision for future growth and expansion, we require hard-working, enthusiastic employees to grow with the company.

About the Role

In this frontline role, you'll be the key point of contact for our customers, managing enquiries, bookings, and updates throughout the repair process. Your ability to deliver a seamless customer experience will help us continue to build trust and satisfaction in every interaction

The ideal candidate will bring

Proven customer service or admin experience (automotive with IBodyshop experience preferred, not essential)

Professional communication and time-management skills

Ability to multitask in a fast-paced environment

Strong attention to detail and a team-first attitude

Positions Available

· Customer Service Officer

Key Responsibilities:

  1. Be the first point of contact for all customer interactions
  2. Book and manage all booking schedules
  3. Manage customer concerns and feedback
  4. Handle incoming and outgoing calls
  5. Take payments and confirm customer bookings
  6. Perform data entry, including entering invoices and invoicing jobs

Values and Ideal Candidate Will Include:

  1. Ability to adapt to a fast-paced environment and manage multiple priorities effectively
  2. Great communication and people skills
  3. Desire to work within a growing business and be rewarded for their success
  4. Willingness to learn new skills and take on responsibility
  5. Punctual, reliable, presentable, and have a valid driver's license

What We Offer You:

A supportive, professional team culture

Industry-leading training and development

Competitive remuneration and career growth opportunities

A modern, customer-focused workplace

Ready to Join Our , Queanbeyan Team?

Start your career with a business that values its people and delivers industry-leading service, email your resume to

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