Claims Service Consultant Level 1

Claims Service Consultant Level 1 (Multiple Positions Available) | Customer & Operations | Australia Wide

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About the role

• Follow the AAL Claims Management Process.
• Portfolio-based role with both portfolio management and management of inbound calls.
• Ensure and maintain knowledge of current legislation and how this impact claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
• Adhere to AAL standards to minimise leakage and increased cost of claim.
• Manage claimant as well as internal and external stakeholder expectations and relationships.
• Build and maintain positive working relationships within the team and greater business unit.
• Tailor communication skills to suit client interactions, by matching voice tone, pace and style appropriately.
• Ensure compliance with all sections of the General Insurance Code of Practice, following processes and procedures to avoid legislation breaches.
• Provide timely and effective response to customer needs and the accurate processing of claims, adhering to AAL phone standards.

About You

• Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
• Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision-making.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

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