Sales & Client Account Manager

Do you love a perfectly printed pen? Get excited about branded water bottles? Have a soft spot for stress balls with logos on them? Welcome — you've found your people.

As we continue to expand in the fast-paced world of promotional merchandise, we're looking for a motivated, detail-loving, people-helping machine to join our team in a new role as an Account Manager.

We're looking for someone who understands why all the little things impact the big picture — whether it's a missed deadline, a typo in artwork, or a delayed delivery.    Is it you?  You've got that sharp eye, high standards and the kind of accountability that says, "Don't worry, I can handle this one".

WHAT WE DO

The Branding Office is a dynamic and national award-winning promotional merchandise agency, providing businesses with high-quality, custom-branded products that elevate their marketing campaigns.

We have 2 showroom locations on the Sunshine Coast, Noosa to the North & Buddina to the South.

You will be required (and excited) to split your week between our two showrooms. Your goal? Ensuring both locations maintain high standard of customer service and sales performance.

Our showroom hours are Monday to Friday, 8:30am to 5:00pm — with a well-earned early finish at 3:00pm on Fridays (because we believe in rewarding hard work). This is a full-time role, so part-time, casual hours or WFH aren't on the table — we need someone all-in on the showroom floor and ready to grow with us.

The role will commence mid January 2026.

WHAT YOU WILL DO

Account Manager

• Showroom Sales.  As the face of our brand, you will warmly welcome customers, actively listen to their needs and provide expert guidance on our full range of products. Your mission is to deliver an exceptional in-store experience that not only drives sales but also fosters strong, long-lasting customer relationships.
• Quoting & Lead Generation.  You will be responsible for preparing accurate quotes and proactively following up with potential clients to convert interest into sales. In addition, you will contribute to lead generation by identifying new opportunities, nurturing incoming inquiries and maintaining a strong, healthy pipeline of prospective customers.
• Manage Client Inquiry – Online or In-Store. Whether responding to emails, phone calls, website inquiries, or face-to-face questions, you will provide prompt, professional, and knowledgeable assistance. Your ability to communicate clearly and efficiently will ensure that every customer feels supported and well-informed throughout their buying journey.
• Client Presentations.  You will be responsible for creating tailored presentations that highlight product features, benefits and solutions based on the client's specific needs. This includes visual materials, pricing details and relevant product information to support sales discussions and proposals.
• Administration Support.  You will be maintaining customer records, processing orders and assisting with follow ups.  While you don't need to be an admin whizz,  your contribution in this area will be essential to maintaining a professional and well-coordinated work environment and helping the team stay on track.

ABOUT YOU

• You've worked in Sales role before and understand how to drive results, manage a sales pipeline and consistently hit targets. Whether it's closing deals, generating leads, or boosting showroom performance, your ability to meet key performance indicators will be a strong asset in this role.
• You've got organisation skills so strong you make chaos look like choreography. You've worked in small teams, worn 14 hats, spun 6 plates — and somehow thrived.
• You can communicate like a pro, whether it's an email, a phone call, or the occasional emoji (used responsibly, of course).
• You're tech savvy – the kind of person who enjoys exploring new software features.  We use a variety of custom-built, industry-specific software, so you'll need to be comfortable jumping into new systems, learning quickly and figuring things out as you go.

Microsoft Office?  Please, you could practically do it in your sleep.   Excel, Word & Outlook are all part of your daily toolkit, we are not here to teach you the basics.
- Extra Credit (a.k.a Things That'll Make Us Love You More)

You know your way around Adobe Illustrator (and you don't panic when someone says "Can you just make the logo bigger?").

You understand Pantone codes and know that "lime" is not just green.

You can tell the difference between screen printing, embroidery, digital transfer and pad printing — and maybe even enjoy explaining it to others.

You can spot an artwork layout issue from 10 paces like some kind of creative superhero.

WHY YOU WILL LOVE IT

This role will keep you on your toes — there's never a dull moment You'll have the full support of the team, along with access to a comprehensive online training platform that's anything but ordinary. Everything you need to grow and succeed is here. The question is: are you ready to run with it?

The promotional merchandise industry is fast-paced and genuinely exciting. It gives you the opportunity to collaborate with savvy business owners and marketing managers — big thinkers in their field — to design custom-branded products from an endless range of options and play a hands-on role in marketing campaigns that truly engage.

The dynamic nature of the work, paired with the satisfaction of seeing real, tangible results, keeps things fresh, rewarding, and far from ordinary. No two days are the same — and that's exactly how we like it.

We're a small team that enjoys a laugh each day. We want you to thrive both professionally and personally, and we take pride in maintaining a supportive environment where you can continue to learn and develop your skills.

It's not a too serious kind of place and no one will ever die over logos on a pen  We work hard, but we keep things fun, relaxed and focused on getting the job done with a smile and brightening the day of our clients.

SO YOU ARE KEEN AREN'T YOU?

You've got to tell us why it should be you

So don't be shy — make sure you show us how you tick all the boxes and why you're the perfect fit for the role.

No generic applications considered, we want to hear your story.

Good luck. Only successful applicants will contacted.