Remote Customer Support Manager

2 days ago

Sydney, New South Wales, Australia Saassy Full time $60,000 - $100,000 per year
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Qualifications

- High school diploma or equivalent; bachelor's degree preferred.

- Previous experience in customer support or a related field is highly desirable.

- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

- Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools.

- Familiarity with accounting principles and practices is a plus.

- Ability to work independently and in a team-oriented environment.

- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

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