Category Manager, IT

• Join a values and community-oriented, leading customer-owned bank.
• Provide leadership in IT procurement, while fostering strong stakeholder and supplier relationships.
• Permanent, full-time opportunity | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role

Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking. As we work to shape the future of mutual banking, we're pleased to offer a permanent, full-time opportunity for a Category Manager, IT to join our team.

Reporting to the Head of Procurement and leading a small team, the Category Manager – IT will partner closely with IT stakeholders and business leaders to understand technology requirements and deliver procurement strategies that drive value for money, enable effective supplier management, and support strategic priorities. In this pivotal role, you'll oversee the sourcing and negotiation of IT solutions, optimise supplier performance, and ensure procurement practices are robust, compliant, and commercially sound, while building trusted relationships and strategic partnerships that enhance collaboration, operational efficiency, and innovation across NGM Group.

What will your key responsibilities include?

• IT Procurement Strategy & Sourcing: Lead a small team to develop and implement fit-for-purpose procurement strategies, manage sourcing processes, and negotiate agreements that deliver value, efficiency, and alignment with business priorities.
• Supplier & Contract Management: Build and maintain strong supplier relationships, oversee contract negotiation and compliance, and monitor market conditions to drive performance and identify opportunities.
• Cost Optimisation & Risk Management: Conduct market analysis to identify savings, improve efficiency, and proactively manage risks such as supply chain disruption, market volatility, and regulatory compliance.
• Stakeholder Collaboration: Partner with IT, Finance, Operations, Legal and other business units to ensure procurement strategies are integrated with organisational objectives and deliver stakeholder value.
• Performance Monitoring & Reporting: Track and analyse procurement KPIs, supplier performance, and category outcomes, providing actionable insights and improvements to management.

What are we looking for?

Extensive experience in IT procurement, ideally in a regulated environment, with proven ability to deliver category strategies and outcomes that align with organisational priorities.

• Strong commercial acumen with a track record of achieving cost savings, efficiencies, and optimal business results.
• Skilled in contract negotiation and supplier management, with success in building and sustaining strategic partnerships that deliver long-term value.
• Proven ability to engage, influence, and build trusted relationships with stakeholders at all levels, including executive leadership, while delivering high-quality internal customer service and effectively supporting Technology's strategic objectives.
• Demonstrated people leadership skills, including the ability to foster collaboration, build capability, and drives high performance within teams.
• Strong knowledge of procurement procedures, governance, and compliance requirements, supported by exceptional communication, negotiation, analytical, and problem-solving skills.

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

• Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.
• Lifestyle and giving back; Flexible work including hybrid arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year and three recreational leave days per year.
• Professional advancement; Diverse career opportunities, recognition programs and employee referral program.

About us

We're NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.  We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you're ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you

Collectively, we're the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.