Community Supports Coordinator

About Us:

Alkira is a dedicated NDIS registered community organisation that proudly provides a range of services to support adults with an intellectual disability and their families. We enrich the lives of, and challenge individuals to be a part of their community in the eastern metropolitan suburbs of Melbourne.

We're entering an exciting new chapter. Under the leadership of our Chief Services Officer and Community Supports Manager, we're reimagining how disability services are coordinated, delivered, and experienced by our team. This is more than a role – it's an opportunity to help shape a new way forward.

If you are an experienced Coordinator who is ready to lead with heart; bring your proven capability and positive behaviours and attitude to work alongside and develop our current team, then we would love to hear from you This is a genuine opportunity to join our Community Supports team and make a real difference in the lives of people with an intellectual disability.

About the Opportunity:

As a Community Supports Coordinator, you'll be at the centre of our new service coordination model – supporting people to live with greater choice, independence, and connection to their community. You'll coordinate supports, lead and work alongside a great team, and build strong partnerships that put individuals and their goals first.

This isn't just about keeping things running smoothly (though you'll do that too). It's about creating possibilities, fostering inclusion, and helping individuals and their families feel truly supported.

Duties include service planning, participant support, team leadership and performance management, quality assurance, and stakeholder engagement.

What You Will Bring to Our Team:

• Strong value-based service delivery experience to ensure client-focused quality support, along with a dedication and commitment to achieving the best outcome for team and clients alike.
• Experience in establishing and monitoring the delivery of support services for people with disabilities, with an intuitive lens for consistent improvement.
• Experience leading and managing a team in a complex or fast-paced environment, with a focus on employee experience, professional development, mentorship and supervision.
• Knowledge and understanding of the NDIS with a dedication to complying with all industry requirements, including confidentiality, compliance and quality improvement expectations.
• Ability to balance day-to-day service coordination with practice excellence and a forward-thinking approach.
• Strong understanding of and technical skills relating to incident reporting, compliance and management.
• Ability to build strong relationships with team members, clients, families, and partners.

To be Successful You Will Demonstrate:

• The ability to monitor and respond to all changes in client requirements, including the ability to develop individualised strategies, in a timely manner with limited supervision and according to agreed expectations.
• Strong computer skills at an intermediate-advanced level, allowing for efficient administration and documentation processes.
• An ability to be flexible and adaptable; you will be required to respond to challenging situations as they arise to ensure continued and safe services which will require you to undertake on-call duties as part of a rostered system.
• Strong interpersonal and customer relationship management skills, with experience navigating (at times) challenging personalities.
• Professional and supportive communication skills (both written and verbal), with experience communicating during high-stress or complex situations in a calm and measured way.
• Current First Aid and CPR certificate.
• Cert IV or above in Disability / Community services or related field.
• Experience using Carelink software (desirable but not essential).

To Apply:

Please visit our website to view the position description and apply . Include a current CV and cover letter outlining why you have the right skills, experience and attributes for the role and what you would contribute to Alkira's culture and outcomes.

NOTE: Short-listing of candidates will be continuous. Please forward your application as soon as possible.

Preferred candidates will be required to undergo pre-employment checks including NDIS Worker Screening and Orientation, Proof of Right to Work and an International Police Check (if required).

Alkira is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

If you're ready to be part of shaping this new era with us, we'd love to hear from you.

Apply now and help us create the future of community supports at Alkira